Frequently asked questions

Frequently asked questions

FAQ

Here are the most frequently asked questions by our guests at Hotel Hokke Club Sendai.
Please do not hesitate to contact us via the inquiry form below if cannot find an answer to your question.

About access to the hotel

Q: Where is the nearest station?

A: Our hotel is located about 10 mins walk from JR Sendai Station · (Metro) Sendai Station West Exit. It is also close to Kokubuncho (downtown area) and very convenient location for sightseeing and business as well.

· From Sendai Airport About 10 mins walk from Sendai Airport Access Line [Sendai Station]


Q: Is there a parking lot?

A: There is a multi-storey parking lot with a capacity of 32 slots. Please note that it works on a first-come-first-served basis.
Price per night: 1300 yen (14:00 ~ 11:00 next day)
Vehicle restriction: car height 1.5m or less

※ Reservations are not accepted.
※ Car Number 3 are not accepted.
※ In case of full occupancy or height limit, we will guide you to the neighboring private parking lot (around 2000 yen ~ 4000 yen). Since it is not a contracted parking lot, please make the payment directly there.

About reservation / check-in / service

Q: When will I make the payment?

A: You could pay at the hotel during check-in. Additionnal charges (phone, cleaning, etc.) that occur during the stay have to be paid upon check-out.


Q: Can I pay with a credit card?

A: The following credit cards are available.
VISA / JCB / Diners Club / Master Card / American Express / Unionpay


Q: When is the check-in / check-out time?

A: Check-in time is 14:00 and check-out time is 11:00.


Q: Can I extend the check-out time?

A: It will depend on the reservation situation, so please inquire directly at the front desk.


Q: Can I send my luggage in advance to the hotel?

A: Yes, luggage storage in advance is available.

Address: 〒 980-0014, Miyagi Prefecture, Sendai-shi, Aoba-ku, Honcho 2-11-30
Hotel Hokke Club Sendai front desk <Accommodation date / reservation name (full name)>
Please kindly fill in the reservation name of the person staying in the hotel.
※ We may refuse luggage concerning health and safety such as raw items.
※ Please send it in order to arrive on the day before check-in or on the day of arrival.


Q: Can I get a receipt at the hotel for online payment with credit card?

A: Unfortunately, we can not issue receipts for online payment with credit card. Please check directly on the site you reserved. There is a page that explained how to get a receipt. If you really need a receipt, please make the payment directly at the hotel.


Q: Is there a Takkyubin service?

A: Service by Kuroneko Yamato is available.
Please make the advance payment / cash on delivery documents at the front desk. Please note that shipping at check-out time is also crowded, so please come as soon as your scheduled is decided. We could accept it even the day before.


Q: Is there a newspaper service?

A: We have morning newspaper available for reading on the 2F lobby.


Q: Can I get a best rate for booking on official website?

A: Yes, you can have a best rate on our homepage. Hotel Hokke Club Group guarantees the lowest price on the homepage.


Q: I haven’t received the confirmation email after reservation and the hotel hasn’t replied my inquiry email.
A: For those using the following address, please enable the reception of email from「@hokke.co.jp」.

NTT Docomo   Enable the reception of email
Object: 「docomo.ne.jp」

SoftBank   Enable the reception of email
Object:「softbank.ne.jp」「vodafone.ne.jp」「disney.ne.jp」「i.softbank.jp」

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Object:「ezweb.ne.jp」「au.com」「ido.ne.jp」

Y!mobile(WILLCOM)   Enable the reception of email   Object:「pdx.ne.jp」「willcom.com」「wcm.ne.jp」「ymobile.ne.jp」

UQmobile Enable the reception of email Object:「uqmobile.jp」

For Yahoo, Google and Web mail user, if you did not receive the email, please check your spam folder just in case the email got delivered there instead of your inbox.

For details of setting, please contact the mobile carrier (mobile phone company).

About the guest rooms

Q: What kind of facilities do you have in the room?

A: ★Simmons pocket coil mattresses ★Duvet bedding (feather quilt)
★Writing desk (suitable for work and study)
★LCD TV ★Ionic hair dryer ★Washlet (bidet function)
★Air purifier with humidification function ★Empty refrigerator ★spray deodorant (Seisuika) and etc.

The following amenities are available in the room.
Toothbrush set / razor / hairbrush / cotton swab / shampoo / rinse / body soap / face & hand soap / face towel / bath towel / nightwear / slipper


Q: Can I talk to someone who are not staying at the hotel in the room?

A: For security purposes, non-hotel guests are not allowed to enter the hotel room, please kindly meet in the lobby. We are sorry for the inconvenience.


Q: Is there an internet connection available?

A: Free Internet connection is available in the room via wired LAN and Wi-Fi. (You can find LAN cable in the room.)


Q: Do you have any rental items?

A: The following items could be rent at the front desk. Please note that they are limited in numbers. Iron, sewing set, nail clipper.


Q: Is there massage service available?

A: Shiatsu massage is available (3300 yen for 40 minutes / 4950 yen for 60 minutes). Reception time is from 19:00 to 24:00.


Q: Do you have a cleaning service?

A: If you could bring your items at the reception by 22:00 in the evening, we will hand it over by 6:00 the next morning (closed on Sundays).

About the public bath

Q: What kind of facilities are available in the hotel?

A: These are facilities in the hotel.
3F Restaurant “Ginnan” / 1F Parking lot / 2F Brochure corner / 2F Lobby AED (Automated external defibrillator) / 4F Coin laundry / 4F Vending machine / 4F Ice machine / 4F Microwave


Q: Is there a public bath?

A: Unfortunately, there is no public bath in our hotel. Please use the bath in your room.


Q: Is there a vending machine?

A: Yes, there are vending machines selling soft drinks and alcoholic drinks on 4F. There is also an ice machine on 4F.


Q: Is there a coin laundry?

A: Yes, there is a coin laundry in the hotel on 4F.
We installed two washing machine and dryer. Detergent is automatically injected.

About the breakfast

Q: What kind of breakfast do you provide?

A: We provide Japanese and western style breakfast buffet.
Please come with your breakfast ticket during the opening hours during 6:30-10:00 (Please come before 9:30).

Information around the hotel

Q: Is there a convenience store nearby?

A: There are many convenience stores around the hotel (within 5 minutes walking distance).
We will guide you at the front desk, please do not hesitate to ask us.


Q: Any restaurants you would like to recommend?

A: Our staff are happy to recommend some local restaurants for you, please feel free to proceed to the front desk and ask for the recommendations.


Q: How can I get information about sightseeing spots around the hotel?

A: We have information magazines about sightseeing spots of Sendai and pamphlets of restaurants on the 2F lobby, so please feel free to use it. Also, the front staff will be happy to help you on your trip, so please do not hesitate to ask them.

About Hokke Club Group

Q: When did Hotel Hokke Club open?
A: The first hotel which is in front of Kyoto station opened in 1920. The concept of ‘one group one room’ is common nowadays. However, it was a creative idea for ideal hotel to provide a safe environment at that moment. As a business hotel pioneer, we receive compliments from businessmen, became popular for ladies, groups and families. Thanks to everyone’s support, we are going to have 100th anniversary in 2020.


Q: Who can stay in your hotel?
A: Everyone is welcome to stay in our hotels.
Started from a business hotel, Hokke Club is to make your journey more enjoyable. We appreciate if you can give us opinions for better service.


Q: How do I get to the hotel?
A: There are 12 Hotel Hokke Club locations across the country.
From the north, Sapporo, Hakodate, Sendai, Nagaoka, Fujisawa, Kyoto, Osaka, Hiroshima, Fukuoka, Kumamoto, Oita, and Kagoshima.
There are five Almont hotels. We have two stores in Sendai City, Tokyo’s Taito Ward (Asakusa), Kyoto City, and Naha City.
There are two Almont Inn locations. We are located in Tokyo’s Chuo Ward (Nihonbashi) and Fujisawa City.
We look forward to seeing you at the Hotel Hokka Club Group nationwide.


Q: Is Almont Hotel under Hokke Club group?
A: Yes, Almont Hotel is under Hokke Club group. Almont Hotel Kyoto opened in December, 2012. In April 2020, Hotel Hokke Club Asakusa, Hotel Hokke Inn Tokyo Nihonbashi, Hotel Hokke Club Naha-Shintoshin rebranded as Almont Hotel Asakusa, Almont Inn Nihonbashi, and Almont Hotel Naha-Omoromachi.
Aiming to be a hotel that the guests would like to come back again, we have been receiving good reviews.

System Requirements

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iOS standard
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Tablet iOS8 or above
Android4.4 or above
iOS standard
AndroidOS standard
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