Frequently asked questions

Q: Where is the nearest station?

A: · From Kagoshima Airport
Please take the limousine bus bound for Kagoshima Central Station and get off at “Tenmonkan” (about 50 minutes).
It is about 5 minutes walk from the bus stop.。

· From Kagoshima Central Station
About 5 minutes by using Kagoshima Tram.
Please take the tramway (bound for Kagoshima Station) in front of the JR Kagoshima Central Station.
Please get off at the third station “Takami Baba Dentei”.
The hotel will be in front of you.

---

Q: Is there a parking lot?

A: Yes, there is a multi-level parking lot with 30 slots working on a first-come-first-served basis.
Time: 15:00 to 10:00 the next morning
Price: 1100 yen per night (tax included)
Car limitations: Overall length 5.3 m or less, overall width 2.05m or less
Minimum road clearance: 1.1m or more
Regular car 2300 kg or less, High roof car 2500 kg or less
Regular car up to 1.55m in height (24 slots)
High roof car up to 2.05m in height (6 slots)
※ You can not park vehicles other than wagon type.

More details　→　Parking lot

Q: When will I make the payment?

A: You could pay at the hotel during check-in.
Additionnal charges (phone, cleaning, etc.) that occur during the stay have to be paid upon check-out.

---

Q: Can I pay with a credit card?

A: You could use various credit cards.

---

Q: When is the check-in / check-out time?

A: Check-in time is 15:00 and check-out time is 10:00.
The time could be different depending on your accommodation plan, please confirm it when making your reservation.

---

Q: Can I send my luggage in advance to the hotel?

A: Yes, luggage storage in advance is available.
13-6 Kajiyacho, Kagoshima, Kagoshima Prefecture 892-0846
Hotel Hokke Club Kagoshima front desk <Accommodation date / reservation name (full name)>
Please kindly fill in the reservation name of the person staying in the hotel.
※ We may refuse luggage concerning health and safety such as raw items.
※ Please send it in order to arrive on the day before check-in or on the day of arrival.
※ For more details, please contact the hotel.

---

Q: Can I get a receipt at the hotel for online payment with credit card?

A: Unfortunately, we can not issue receipts for online payment with credit card. Please check directly on the site you reserved. There is a page that explained how to get a receipt.
If you really need a receipt, please make the payment directly at the hotel.

---

Q: Is there a Takkyubin service?

A: Service by Kuroneko Yamato is available.
Please make the cash on delivery documents at the front desk.
Please note that shipping at check-out time is also crowded, so please come as soon as your scheduled is decided. We could accept it even the day before.

---

Q: Can I get a best rate for booking on official website?

A: Yes, you can have a best rate on our homepage. Hotel Hokke Club Group guarantees the lowest price on the homepage.

---

Q: I haven’t received the confirmation email after reservation and the hotel hasn’t replied my inquiry email.
A: For those using the following address, please enable the reception of email from「@hokke.co.jp」.

NTT Docomo   Enable the reception of email
Object: 「docomo.ne.jp」

SoftBank   Enable the reception of email
Object:「softbank.ne.jp」「vodafone.ne.jp」「disney.ne.jp」「i.softbank.jp」

au   Enable the reception of email
Object:「ezweb.ne.jp」「biz.ezweb.ne.jp」「augps.ezweb.ne.jp」「ido.ne.jp」

Y!mobile(WILLCOM)   Enable the reception of email   Object:「pdx.ne.jp」「willcom.com」「wcm.ne.jp」

For Yahoo, Google and Web mail user, if you did not receive the email, please check your spam folder just in case the email got delivered there instead of your inbox.

For details of setting, please contact the mobile carrier (mobile phone company).

Q: What kind of facilities do you have in the room?

A: The facilities are as follows.
★ Simmons pocket coil mattresses ★ Duvet style bedding
★ Bright ceiling light ★ Writing desk (ideal for work and study)
★ LCD TV (Single room 32 inch, Twin and Japanese rooms 40 inch) ★ Hair dryer
★ Washlet (bidet function) ★ Empty refrigerator ★ Deodorant spray, etc.

The following amenities are available in the room.
Toothbrush set / razor / hairbrush / cotton swab / shampoo / rinse / body soap / face & hand soap / face towel / bath towel / nightwear / slipper

---

Q: Can I talk to someone who are not staying at the hotel in the room?

A: For security purposes, non-hotel guests are not allowed to enter the hotel room, please kindly meet in the lobby. We are sorry for the inconvenience.

---

Q: Is there an internet connection available?

A: Free Internet connection is available in the room via wired LAN and Wi-Fi. (You can find LAN cable in the room.)

More details　→　Internet connection

Q: Do you have any rental items?

A: The following items could be rent at the front desk.
Please note that they are limited in numbers.
Iron, sewing set, nail clipper, air purifier with humidifying function

---

Q: Is there massage service available?

A: Massage service is available.
If you need it, please contact directly our front desk.
Please note that we do not accept external massage other than our hotel contracted service.

---

Q: Do you have a cleaning service?

A: Cleaning service is available at the front desk. If you could bring your items at the reception by 10:00 in the morning, we will hand it over by 17:00 in the evening.
(Closed on Sundays)

Q: What kind of facilities are available in the hotel?

A: These are the facilities in the hotel.
2F Restaurant “Lotus” / 2F Spa / 1F Parking lot / 2F Coin laundry /
1F Brochure corner / 2F Ice machine / 2F Microwave

---

Q: Is there a public bath?

A: There is a public bath for both men and women on 2F.
Enjoy the time of healing by relaxing yourself in Komeiseki Onsen® which is Artificial hot spring「semi-natural」.
Usage hours are 16:00-25:00, 6:00-9:00.

---

Q: Is there a coin laundry?

A: Yes, there is a coin laundry on 2F.
We installed 2 washing machines and 2 dryers.
Detergent is automatically injected.
(There is also a washing machine and a dryer only for women in the changing room inside the female bath)

---

Q: Is there an ice machine?

A: There is an ice machine on 2F near the laundry corner. Plastic cups are available beside the machine.

Q: What kind of breakfast do you provide?

A: We provide Japanese, Chinese and Western style breakfast buffet
Please come with your breakfast ticket during the opening hours during 6:30-10:00 (Please come before 9:30).

More details　→　Breakfast / Restaurant

---

Q: Can we have dinner in the hotel?

A: Our restaurant is only open for breakfast.
Our front staff could recommend you some places for dinner, please feel free to ask them anytime.

---

Q: Can we have lunch in the hotel?

A: Unfortunately, we do not provide lunch and dinner. Sorry for the inconvenience.

Q: Is there a convenience store nearby?

A: There are many convenience stores around the hotel (within 1-2 minutes walking distance).
We will guide you at the front desk, please do not hesitate to ask us.

---

Q: Any restaurants you would like to recommend?

A: Our staff are happy to recommend some local restaurants for you, please feel free to proceed to the front desk and ask for the recommendations.

---

Q: How can I get information about sightseeing spots around the hotel?

A: We have information magazines about sightseeing spots and pamphlets of restaurants in the lobby on 1F, so please feel free to use it.
Also, the front staff will be happy to help you on your trip, so please do not hesitate to ask them.
More details　→　Things to do in Kagoshima / Sightseeing

Q: When did Hotel Hokke Club open?
A: The first hotel which is in front of Kyoto station opened in 1920. The concept of ‘one group one room’ is common nowadays. However, it was a creative idea for ideal hotel to provide a safe environment at that moment. As a business hotel pioneer, we receive compliments from businessmen, became popular for ladies, groups and families. Thanks to everyone’s support, we are going to have 100th anniversary in 2020.

---

Q: Who can stay in your hotel?
A: Everyone is welcome to stay in our hotels.
Started from a business hotel, Hokke Club is to make your journey more enjoyable. We appreciate if you can give us opinions for better service.

---

Q: Are there hotels nationwide?
A: There are 11 Hotel Hokke Club locations across the country. From the north, Sapporo, Hakodate, Nagaoka, Fujisawa, Kyoto, Osaka, Hiroshima, Fukuoka, Kumamoto, Oita, and Kagoshima.
There are five Almont hotels. We have locations in Tokyo, Sendai City, and Kyoto City. We have two stores in Naha City.
There are two Almont Inn locations. We are located in Tokyo’s Chuo Ward (Nihonbashi) and Fujisawa City.
We look forward to seeing you at the Hotel Hokke Club Group nationwide.

---

Q: Is Almont Hotel under Hokke Club group?
A: Yes, Almont Hotel is under Hokke Club group. Almont Hotel Kyoto opened in December, 2012. In April 2020, Hotel Hokke Inn Tokyo Nihonbashi, Hotel Hokke Club Naha-Shintoshin rebranded as Almont Inn Nihonbashi, and Almont Hotel Naha-Omoromachi. Almont Hotel Nippori also opened in May 2021.
Aiming to be a hotel that the guests would like to come back again, we have been receiving good reviews.