Accommodation agreement

(Scope of Application)
Article 1.

1. Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. And any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
2. In the case when the Hotel has entered into a special contract with the Guest insofar as such a special contract does not violate laws and regulations and generally accepted practices. Notwithstanding the preceding Paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.

(Application for Accommodation Contracts)
Article 2.

1. A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
   1. (1)Name of the Guest(s):
   2. (2)Date of accommodation and estimated time of arrival;
   3. (3)Accommodation Charges (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No.1)
   4. (4)Other particulars deemed necessary by the Hotel.
2. In the case when the Guest requests, during their stay, extension of stay beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

(Conclusion of Accommodation Contracts, etc.)
Article 3.

1. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply where it has been proved that the Hotel has not accepted the application.
2. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of Basic Accommodation Charges covering the Guest’s entire period of stay by the date specified by the Hotel.
3. The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation charges under Article 6 and thirdly for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.
4. When the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2. the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.

(Special Contracts Requiring No Accommodation Deposit)
Article 4.

1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
2. In the case when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as that the Hotel has accepted a special contract prescribed in the preceding Paragraph.

(Refusal of Accommodation Contracts)
Article 5.

1. The Hotel may not accept the conclusion of the Accommodation Contract under any of the following cases:
   1. When the application for accommodation does not conform with the provisions of these Terms and Conditions;
   2. When the Hotel is fully booked and no room is available;
   3. When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will contravene the laws or act against the public order or good morals in regard to their accommodation;
   4. When the Guest seeking accommodation can be clearly detected as carrying an infectious disease;
   5. When the Guest seeking accommodation repeatedly demands unfair discounts, unjustified room upgrades, or excessive services from the hotel or its staff, requests a specific employee to exclusively handle their needs, insists that a specific employee not scheduled for work, holds an employee for an extended period for direct or phone reprimand, or makes burdensome requests that significantly hinder the provision of services to other guests.
   6. When the Hotel is unable to provide accommodation due to natural calamities, dysfunction of the facilities and/or other unavoidable causes; or
   7. When a person requesting Hotel accommodations is obviously intoxicated and could cause annoyance to other guests or when a person is behaving in such a manner as to be an annoyance to other guests.
   8. When the Guest seeking accommodation engages in acts of vandalism or obstruction of business at our hotel, or exhibits violent, threatening, extortionate, obscene, or coercive behavior toward our staff, including demands for kneeling, intimidation, or other unreasonable demands, or infringes the privacy or human rights of employees, or engages in loud and abusive language that deviates from social norms or disrupts the public order, or has engaged in similar behavior in the past.
   9. The party seeking accommodation causes extreme noise, instills notions of danger or disquiet, or engages in other behavior annoying to hotel guests or users of the Hotel.
   10. The party seeking accommodation is a member of a specified criminal group (Law on Prevention of Unlawful Acts by Members of Criminal Groups, enforced March 1,1992), a member of a group related to such specified criminal group, or a person related thereto.
   11. The party seeking accommodation is an officer or employee of a corporation or other body where a member of a specified criminal group serves as officer or controls business activities.
   12. The party seeking accommodation constitutes an anti-social association different from those referenced in Clauses (10) and (11) of this Article, or a member of such association, or other anti-social element.
   13. When the Guest seeking accommodation makes demands that exceed socially acceptable norms, engages in slander, intimidation, or harassment of employees, or posts incendiary content on social media with the intent to incite trouble, thereby interfere with the business of our hotel or damaging the reputation and brand of our hotel or the Hokke Club Group, or if they have engaged in such behavior in the past, or if there is a fear that they may do so.

(Right to Cancel Accommodation Contracts by the Guest)
Article 6.

1. The Guest is entitled to cancel the Accommodation Contract by notifying the Hotel.
2. In the case when the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in the case when the Hotel has requested the payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before the payment), the Guest shall pay cancellation charges as listed in the Attached Table No.2. However, in the case when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the Obligation of the payment of the cancellation charges in case of cancellation by the Guest.
3. In the case when the Guest does not appear by 10:00pm of the accommodation date (1 hours after the expected time of arrival if the Hotel is notified of it) without an advance notice, the Hotel may regard the Accommodation Contract as being cancelled by the Guest.

(Right to Cancel Accommodation Contracts by the Hotel)
Article 7.

1. The Hotel may cancel the Accommodation Contract under any of the following cases:
   1. (1)When the Guest is deemed liable to conduct and/or have conducted him herself in a manner that will contravene the laws or act against the public order and good morals in regard to their accommodation;
   2. (2)When the Guest can be clearly detected as carrying an infectious disease;
   3. (3)If a guest repeatedly demands excessive services such as unfair discounts or unjustified room upgrades from the hotel or its employees, insists that only specific employees attend to them or repeatedly requests that specific employees not be scheduled for work, or holds employees for extended periods for direct or phone reprimand, resulting in excessive burdens that significantly hinder the provision of services to other guests.
   4. (4)When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure;
   5. (5)When a person requesting Hotel accommodations, is obviously intoxicated and could cause annoyance to other guests or when a person is behaving in such a manner as to be an annoyance to other guests.
   6. (6)When the Guest does not observe prohibited actions such as smoking in bed, mischief to the firefighting facilities and other prohibitions of the Use Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid the causing of fires.)
   7. (7)If a guest engages in acts of vandalism or obstruction of business at our hotel, or exhibits violent, threatening, extortionate, obscene, or coercive behavior toward our staff, including demands for kneeling, intimidation, or other unreasonable demands, infringes the privacy or human rights of employees, or engages in loud and abusive language that deviates from social norms or disrupts public order, or has engaged in similar behavior in the past.
   8. (8)If a guest engages in noisy behavior or actions that cause danger, anxiety, or other disturbances, thereby inconveniencing other guests staying or using the hotel.
   9. (9)If a guest is a member of a designated organized crime group (as defined by the Act on Prevention of Unjust Acts by Organized Crime Group Members, enforced on March 1, 1992), or an affiliate or associated member of such a group.
   10. (10)If a guest is an officer of a designated organized crime group, or an officer of a corporation or other organization controlled by such a group.
   11. (11)If the guest is a member of an antisocial group that does not fall under Paragraphs 9 and 10 of this Agreement, or is a member of any other antisocial group.
   12. (12)If a guest makes demands that exceed socially acceptable norms, engages in slander, intimidation, or harassment of employees, or posts incendiary content on social media with the intent to incite trouble, thereby interfere with the business of our hotel or damaging the reputation and brand of our hotel or the Hokke Club Group, or if they have engaged in such behavior in the past, or if there is a fear that they may do so.
2. In the case when the Hotel has cancelled the Accommodation Contract in accordance with the preceding Paragraph, the Hotel shall not be entitled to charge the Guest for any of the services in the future during the contractual period which he has not received.

(Registration)
Article 8.

1. The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation;
   1. (1)Name, age, sex, address and occupation of the Guest(s);
   2. (2)Except for Japanese, nationality, passport number. port and date of entry in japan;
   3. (3)Date and estimated time of departure,and
   4. (4)Other particulars deemed necessary by the Hotel.
2. In the case when the Guest intends to pay his Accommodation Charges prescribed in Article 12 by any means other than Japanese currency, coupons or credit cards, these credentials shall be shown in advance at the time of the registration prescribed in the preceding Paragraph.

(Occupancy Hours of Guest Rooms)
Article 9.

1. Guests may use their rooms from the check-in time to the check-out time as designated by the hotel.
2. Notwithstanding the provisions of the preceding paragraph, the hotel may allow the use of a room outside the designated time. In such cases, an additional charge as determined by this hotel will be assessed. However, if there is no room available, this hotel may refuse the request of the guest.

(Observance of Use Regulations)
Article 10.

1. The Guest shall observe the Hotel Regulations established by the Hotel, which are posted on the premises of the Hotel.

(Business Hours)
Article 11.

1. The business hours of the main facilities of the Hotel are as follows, shall be notified in detail by brochures as provided,notices displayed in each place, service directories in guest rooms and others.
   1. (1)Service hours of the front desk and cashier’s desk.
        (a) Closed at midnight.
        (b) Front office is open 24 hours
   2. (2)Service hours of Meals & Beverage facilities.
          As posted in various locations and on the website.
          The business hours specified in the preceding paragraph are subject to temporary changes due to unavoidable causes of the Hotel.
          In such a case, the Guest shall be informed by appropriate means.

(Payment of Accommodation Charges)
Article 12.

1. The breakdown and method of calculation of the Accommodation Charges, etc. that the Guest shall pay is as listed in the Attached Table No.1.
2. Accommodation Charges, etc. as stated in the preceding Paragraph shall be paid with Japanese currency or by any means other than Japanese currency such as, coupons or credit cards recognized by the Hotel at the front desk at the time of the check-in of the Guest or upon request by the Hotel.
3. Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for them by the Hotel and are at their disposal.

(Liabilities of the Hotel)
Article 13.

1. The Hotel shall compensate the Guest for the damage if the Hotel has caused such damage to the Guest in the fulfillment. or the nonfulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in cases where such damage has been caused due to reasons for which the Hotel is not liable.

(Handling when unable to provide Contracted Rooms)
Article 14.

1. The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
2. When arrangement of other accommodation can not be made notwithstanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.

(Handling of Deposited Articles)
Article 15.

1. The maximum amount of items, cash, and valuables that guests can deposit at the front desk is limited to 100,000 yen.
2. If items, cash, or valuables deposited by a guest at the front desk are lost or damaged, the hotel will compensate for such damages unless they are caused by force majeure. However, for cash and valuables, if the hotel requests a declaration of their type and value and the guest fails to provide it, the hotel will compensate for damages up to a maximum of 100,000 yen.
3. If items, cash, or valuables brought into the hotel by a guest and not deposited at the front desk are lost or damaged due to the hotel’s intention or negligence, the hotel will compensate for such damages. However, for items for which the guest has not declared the type and value in advance, the hotel will compensate for damages up to maximum of 100,000 yen, unless the hotel is found to have acted intentionally or with gross negligence.

(Custody of Baggage and/or Belongings of the Guest)
Article 16.

1. When the baggage of the Guest is brought into the Hotel before their arrival, the Hotel shall be liable to keep it only in the case when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the front desk at the time of their check-in.
2. If a guest’s luggage or personal belongings are left behind at the hotel after check-out, the hotel will not contact the owner. If no instructions are provided by the owner or if the owner is not identified, the items will be kept for one month from the date of discovery and then disposed of. Valuable items will be kept for seven days from the date of discovery and then handed over to the nearest police station. However, food, magazines, items that may compromise hygiene, and other items deemed to be discarded will be disposed of immediately.
3. The Hotel’s liability in regard to the custody of the Guest’s baggage and belongings in the case of the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the Preceding Article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.

(Liability regard to Parking)
Article 17.

1. The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel simply offers the space for parking whether the key of the vehicle has been deposited to the Hotel or not. However, the Hotel shall compensate the Guest for the damage caused through intention or negligence on the part of the Hotel in regard to the management of the parking lot.

(Liability of the Guest)
Article 18.

1. The Guest shall compensate the Hotel for the damage caused through intention or negligence on the part of the Guest.

Attached Table No.1: The Breakdown of the Accommodation and Other Charges.
(Ref. Paragraph 1 of Article 2 and Paragraph 1 of Article 12)

Table No.2: Cancellation Charge

Remarks of Attached Table No.1 :
 Basic accommodation charge can be seen on the room tariff at the reception desk.

1. Every guest is requested to observe and comply with the following Regulations established by the Hotel to ensure that Hotel guests have a pleasant and safe stay, in accordance with Article 10 of the Conditions for Accommodation Contracts. Any guest who does not comply with the Hotel Regulations may not be permitted to use the Hotel facilities and guest rooms pursuant to Section 1 of Article 7 of said Conditions. The Hotel will not be liable to any guest for any damages caused by his/her failure to comply with the Hotel Regulations.
   1. Please do not bring onto the premises of the Hotel any of the followings;
      1. a) Animals (except guide dogs and service dogs), birds, and pets
      2. b) objects emitting a foul odor or large sound:
      3. c) gunpowder, oil or other explosives or inflammables;
      4. d) unregistered firearms or swords or drugs or other articles, the possession of which is prohibited by the laws of Japan.
   2. Please refrain from using your room for purposes other than lodging. Non-registered people may not be allowed in the guest room.
   3. Minors are not permitted to lodge without guardians’ permission.
   4. The distribution or display of advertisements and the sale of goods on the premises of the Hotel are prohibited.
   5. Gambling or other acts which are contrary to good morals or which cause annoyance are strictly prohibited.
   6. Ordering meals and drinks to be delivered from outside the Hotel is not permitted.
   7. Please do not take equipment or fixtures out of the Hotel. Removal or alteration of equipment or fixtures is prohibited.
       You will be charged for any damages to the Hotels’ property caused by you.
   8. Please make sure that your door is locked when leaving your room. Using a door latch is advisable while you are in your room.
   9. Please refrain from inviting outside visitors to your guest room.
   10. Using heating apparatus, cooking appliances in guest rooms are prohibited.
   11. Please review the emergency exit instructions posted on the wall of the guest room entrance and locate the emergency exits on your floor.
   12. Please check your valuables with the cashier at the front desk. The management is not responsible for valuables left in your room.
   13. Please pay your bill at the Front desk whenever requested. All bills are due upon demand.
   14. The Hotel will not make payment on behalf of a guest for such expenses as shopping charges, tickets, taxi fares, postage or shipping fee.

Revised November 25, 2024

1. Every guest is requested to observe and comply with the following Regulations established by the Hotel to ensure that Hotel guests have a pleasant and safe stay, in accordance with Article 10 of the Conditions for Accommodation Contracts. Any guest who does not comply with the Hotel Regulations may not be permitted to use the Hotel facilities and guest rooms pursuant to Section 1 of Article 7 of said Conditions. The Hotel will not be liable to any guest for any damages caused by his/her failure to comply with the Hotel Regulations.
   1. Please do not bring onto the premises of the Hotel any of the followings;
      1. a) Animals (except guide dogs and service dogs), birds, and pets
      2. b) objects emitting a foul odor or large sound:
      3. c) gunpowder, oil or other explosives or inflammables;
      4. d) unregistered firearms or swords or drugs or other articles, the possession of which is prohibited by the laws of Japan.
   2. Please refrain from using your room for purposes other than lodging. Non-registered people may not be allowed in the guest room.
   3. Minors are not permitted to lodge without guardians’ permission.
   4. The distribution or display of advertisements and the sale of goods on the premises of the Hotel are prohibited.
   5. Gambling or other acts which are contrary to good morals or which cause annoyance are strictly prohibited.
   6. Ordering meals and drinks to be delivered from outside the Hotel is not permitted.
   7. Please do not take equipment or fixtures out of the Hotel. Removal or alteration of equipment or fixtures is prohibited.
       You will be charged for any damages to the Hotels’ property caused by you.
   8. Please make sure that your door is locked when leaving your room. Using a door latch is advisable while you are in your room.
   9. Please refrain from inviting outside visitors to your guest room.
   10. Using heating apparatus, cooking appliances in guest rooms are prohibited.
   11. Please review the emergency exit instructions posted on the wall of the guest room entrance and locate the emergency exits on your floor.
   12. Please check your valuables with the cashier at the front desk. The management is not responsible for valuables left in your room.
   13. Please pay your bill at the Front desk whenever requested. All bills are due upon demand.
   14. The Hotel will not make payment on behalf of a guest for such expenses as shopping charges, tickets, taxi fares, postage or shipping fee.

Revised November 25, 2024