FAQ

Here are the most frequently asked questions by our guests.

About reservation

Q: Can I get a best rate for booking on official website?
A: Yes, you can have a best rate on our homepage. Hotel Hokke Club Group guarantees the lowest price on the homepage. Please kindly check the details on hotel homepage since there are various conditions.

Q: I haven’t received the confirmation email after reservation and the hotel hasn’t replied my inquiry email.
A: For those using the following address, please enable the reception of email from「@hokke.co.jp」.

NTT Docomo   Enable the reception of email
Object: 「docomo.ne.jp」

SoftBank   Enable the reception of email
Object:「softbank.ne.jp」「vodafone.ne.jp」「disney.ne.jp」「i.softbank.jp」

au   Enable the reception of email
Object:「ezweb.ne.jp」「biz.ezweb.ne.jp」「augps.ezweb.ne.jp」「ido.ne.jp」

Y!mobile(WILLCOM)   Enable the reception of email   Object:「pdx.ne.jp」「willcom.com」「wcm.ne.jp」

For Yahoo, Google and Web mail user, if you did not receive the email, please check your spam folder just in case the email got delivered there instead of your inbox.

For details of setting, please contact the mobile carrier (mobile phone company).

About Hokke Club Group

Q: When did Hotel Hokke Club open?
A: The first hotel which is in front of Kyoto station opened in 1920. The concept of ‘one group one room’ is common nowadays. However, it was a creative idea for ideal hotel to provide a safe environment at that moment. As a business hotel pioneer, we receive compliments from businessmen, became popular for ladies, groups and families. Thanks to everyone’s support, we are going to have 100th anniversary in 2020.

Q: Who can stay in your hotel?
A: Everyone is welcome to stay in our hotels.
Started from a business hotel, Hokke Club is to make your journey more enjoyable. We appreciate if you can give us opinions for better service.

Q: How do I get to the hotel?
A: There are 12 Hotel Hokke Club locations across the country.
From the north, Sapporo, Hakodate, Sendai, Nagaoka, Fujisawa, Kyoto, Osaka, Hiroshima, Fukuoka, Kumamoto, Oita, and Kagoshima.
There are five Almont hotels. We have two stores in Sendai City, Tokyo’s Taito Ward (Asakusa), Kyoto City, and Naha City.
There are two Almont Inn locations. We are located in Tokyo’s Chuo Ward (Nihonbashi) and Fujisawa City.
We look forward to seeing you at the Hotel Hokka Club Group nationwide.

Q: Is Almont Hotel under Hokke Club group?
A: Yes, Almont Hotel is under Hokke Club group. Almont Hotel Kyoto opened in December, 2012. In April 2020, Hotel Hokke Club Asakusa, Hotel Hokke Inn Tokyo Nihonbashi, Hotel Hokke Club Naha-Shintoshin rebranded as Almont Hotel Asakusa, Almont Inn Nihonbashi, and Almont Hotel Naha-Omoromachi.
Aiming to be a hotel that the guests would like to come back again, we have been receiving good reviews.

System Requirements

Q: Any browsers would you like to recommend?
A: We would like to recommend the following browsers for better viewing experience.
※Depending on your OS or browser settings, you may not be able to view it even using the recommended browser.

■ About the OS, browser and resolution

OS Browser Resolution(Display size)
Computer Windows7 or above Internet Explorer11 or above
Microsoft Edge
Firefox the latest version
Chrome the latest version
1024×768 or above
Smartphone iOS8 or above
Andoroid4.4 or above
iOS standard
AndoroidOS standard
1136×640 or above
Tablet iOS8 or above
Andoroid4.4 or above
iOS standard
AndoroidOS standard
1024×768 or above

■ About plug-in
In order to display and print PDF files such as pamphlets and coupons, the Adobe Acrobat Reader plug-in is required. We would like to suggest you download the Adobe Acrobat Reader on their official website.

■ About JavaScript
If JavaScript is disabled by browser setting, it may not work properly, or display correctly since this website uses JavaScript.

■ About SSL(Secure Socket Layer)
SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. If SSL is disabled by browser setting, some services may not be available, or the page may not be displayed.

■ About Cookie
We use cookies to improve the convenience of the service on this website. If cookie usage is disabled by browser setting, it may not work properly, or be displayed correctly.
※ Cookies do not contain any information that personally identifies you, but personal information that we use to identify users.

■ About style sheet(CSS)
This website uses style sheets (CSS). If style sheet is disabled by browser setting, it may not work properly, or be displayed correctly.