Frequently asked questions

Q: Where is the nearest station?

A: When you leave the ticket gate of the Shinkansen from JR Nagaoka Station, please go straight without going down the stairs immediately.
Proceed to the right at the corner with “Matsumoto Kiyoshi” shop and go straight ahead to the Sky Deck where you will find an escalator at the end.
Since there is an elevator in front of the escalator, please take it to 1F.
The door on the opposite will open. Go straight ahead and after 30 meters, you will reach our hotel.

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Q: Is there a parking lot?

A: We are sorry but there is no parking lot in the hotel.
We will lead you to the nearby affiliated parking lot, so please come directly to the front desk once.
Please note that it works on a first-come-first-served basis and reservation in advance can not be made. Thank you in advance for your understanding.

Q: When will I make the payment?

A: You could pay at the hotel during check-in. Additionnal charges (phone etc.) that occur during the stay have to be paid upon check-out.

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Q: Can I pay with a credit card?

A: The following credit cards are available.

VISA / JCB / Diners Club / Master Card / American Express / Unionpay / Various electronic money

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Q: When is the check-in / check-out time?

A: Check-in time is 15:00 and check-out time is 10:00.

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Q: Can I extend the check-out time?

A: We can accept late check-out until 15:00. Please contact us directly for the fees.

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Q: Can I send my luggage in advance to the hotel?

A: Yes, luggage storage in advance is available.

Address: 〒 940-0061, Niigata Prefecture, Nagaoka-shi, Jonaicho 1-3-2
Hotel Hokke Club Niigata Nagaoka front desk <Accommodation date / reservation name (full name)>

Please kindly fill in the reservation name of the person staying in the hotel.
*We may refuse luggage concerning health and safety such as raw items.
*Please ship prepaid (prepaid on delivery).
*Please send it in order to arrive on the day before check-in or on the day of arrival.

*For more details, please contact the hotel.

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Q: Can I get a receipt at the hotel for online payment with credit card?

A: Unfortunately, we can not issue receipts for online payment with credit card. Please check directly on the site you reserved. There is a page that explained how to get a receipt. If you really need a receipt, please make the payment directly at the hotel.

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Q: Is there a Takkyubin service?

A: Service by Kuroneko Yamato is available.

Please make the advance payment / cash on delivery documents at the front desk.

Please note that shipping at check-out time is also crowded, so please come as soon as your scheduled is decided. We could accept it even the day before.

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Q: Is there a newspaper service?

A: We have morning newspaper available for reading on the 1F lobby.

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Q: Can I get a best rate for booking on official website?

A: Yes, you can have a best rate on our homepage. Hotel Hokke Club Group guarantees the lowest price on the homepage.

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Q: I haven’t received the confirmation email after reservation and the hotel hasn’t replied my inquiry email.

A: For those using the following address, please enable the reception of email from「@hokke.co.jp」.

NTT Docomo   Enable the reception of email

Object: 「docomo.ne.jp」

SoftBank   Enable the reception of email

Object:「softbank.ne.jp」「vodafone.ne.jp」「disney.ne.jp」「i.softbank.jp」

au   Enable the reception of email

Object:「ezweb.ne.jp」「biz.ezweb.ne.jp」「augps.ezweb.ne.jp」「ido.ne.jp」

Y!mobile(WILLCOM)   Enable the reception of email   Object:「pdx.ne.jp」「willcom.com」「wcm.ne.jp」

For Yahoo, Google and Web mail user, if you did not receive the email, please check your spam folder just in case the email got delivered there instead of your inbox.

For details of setting, please contact the mobile carrier (mobile phone company).

Q: What kind of facilities do you have in the room?

A: ★Simmons pocket coil mattresses ★Duvet bedding (feather quilt)
★Bright ceiling lights ★Writing desk (suitable for work and study) ★LCD TV (32 inch, Compact single room 24 inch) ★Ionic hair dryer ★Washlet (bidet function) ★ Individual air conditioning with negative ion★Air purifier with humidification function ★Empty refrigerator ★spray deodorant(Seisuika) ★All rooms are equipped with Wi-Fi

The following amenities are available in the room.
Toothbrush set / razor / hairbrush / cotton swab / shampoo / rinse / body soap / face & hand soap / face towel / bath towel / nightwear / slipper

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Q: Can I talk to someone who are not staying at the hotel in the room?

A: For security purposes, non-hotel guests are not allowed to enter the hotel room, please kindly meet in the lobby. We are sorry for the inconvenience.

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Q: Is there an internet connection available?

A: Free Internet connection is available in the room via wired LAN and Wi-Fi. (You can find LAN cable in the room.)

More details　→　Internet connection

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Q: Do you have any rental items?

A: The following items could be rent at the front desk. Please note that they are limited in numbers.
Iron, trouser press, desk lamp, corkscrew, sewing set, nail clipper, etc.

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Q: Is there massage service available?

A: There is no on-site massage service. The front desk will refer you to a nearby store.
Please note that the use of outside massage companies is strictly prohibited.

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Q: Do you have a cleaning service?

A: Cleaning service is not available. Please use the laundry corner on the 2nd floor.

Q: What kind of facilities are available in the hotel?

A: These are facilities in the hotel.
1F Front, Lobby, Meeting Room / 2F Restaurant “Lotus”, Public bath, Ice machine, Coin laundry, Vending machine, Microwave / 3F-11F Rooms

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Q: Is there a public bath?

A: There is a public bath for both men and women on 2F.
Enjoy the time of healing by relaxing yourself in Komeiseki Onsen®「Ote no yu」which is Artificial hot spring「semi-natural」.
Usage hours are 16:00-25:00, 5:00-9:00.
Please understand that the number of washing box is decreasing (5 for men and 5 for women).

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Q: Is there a vending machine?

A: Yes, there are vending machines selling soft drinks and alcoholic drinks on 2F. There is also an ice machine.

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Q: Is there a coin laundry?

A: Yes, there is a coin laundry in the hotel on 2F.
We installed two washing machine and dryer. Detergent is automatically injected.

Q: What kind of breakfast do you provide?

A: We provide Japanese and western style breakfast buffet.
Please come with your breakfast ticket during the opening hours during 6:30-10:00 (Please come before 9:30).

More details　→　Breakfast / Restaurant

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Q: Can we have dinner in the hotel?

A: Unfortunately, we do not provide dinner. Sorry for the inconvenience.

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Q: Can we have lunch in the hotel?

A: Unfortunately, we do not provide lunch. Sorry for the inconvenience.

Q: Is there a convenience store nearby?

A: There is a convenience store “Aore Nagaoka” behind the hotel (within 1-2 minutes walking distance).

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Q: Any restaurants you would like to recommend?

A: Our staff are happy to recommend some local restaurants for you, please feel free to proceed to the front desk and ask for the recommendations.

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Q: How can I get information about sightseeing spots around the hotel?

A: We have information magazines about sightseeing spots of Nagaoka and pamphlets of restaurants in the lobby, so please feel free to use it.
Also, the front staff will be happy to help you on your trip, so please do not hesitate to ask them.

Q: When did Hotel Hokke Club open?
A: The first hotel which is in front of Kyoto station opened in 1920. The concept of ‘one group one room’ is common nowadays. However, it was a creative idea for ideal hotel to provide a safe environment at that moment. As a business hotel pioneer, we receive compliments from businessmen, became popular for ladies, groups and families. Thanks to everyone’s support, we are going to have 100th anniversary in 2020.

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Q: Who can stay in your hotel?
A: Everyone is welcome to stay in our hotels.
Started from a business hotel, Hokke Club is to make your journey more enjoyable. We appreciate if you can give us opinions for better service.

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Q: Are there hotels nationwide?
A: There are 11 Hotel Hokke Club locations across the country. From the north, Sapporo, Hakodate, Nagaoka, Fujisawa, Kyoto, Osaka, Hiroshima, Fukuoka, Kumamoto, Oita, and Kagoshima.
There are five Almont hotels. We have locations in Tokyo, Sendai City, and Kyoto City. We have two stores in Naha City.
There are two Almont Inn locations. We are located in Tokyo’s Chuo Ward (Nihonbashi) and Fujisawa City.
We look forward to seeing you at the Hotel Hokke Club Group nationwide.

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Q: Is Almont Hotel under Hokke Club group?
A: Yes, Almont Hotel is under Hokke Club group. Almont Hotel Kyoto opened in December, 2012. In April 2020, Hotel Hokke Inn Tokyo Nihonbashi, Hotel Hokke Club Naha-Shintoshin rebranded as Almont Inn Nihonbashi, and Almont Hotel Naha-Omoromachi. Almont Hotel Nippori also opened in May 2021.
Aiming to be a hotel that the guests would like to come back again, we have been receiving good reviews.