Frequently asked questions

Q: Where is the nearest station?

A: For Tokyo Metro Tozai Line and Hibiya Line, the nearest station is Kayabacho Station. For Tokyo Metro Hanzomon Line, it is Suitengumae Station.
Our hotel is located about 5 minutes walk from Kayabacho Station exit 4a and Suitengumae Station exit 6.

■From Tokyo Station
From Tokyo station, please use the underground passage to reach Otemachi Station on the Tokyo Metro Tozai Line (it will take about 10 minutes walk). From Otemachi Station, take the Tozai Line and get off at Kayabacho Station after 2 stops. Our hotel is located about 5 minutes walk from Kayabacho Station exit 4a. By taxi, it will take about 10 minutes and cost around 1000 yen.

■From Haneda Airport
Take the Keikyu Line / Keikyu Airport Express Line and get off at Higashi Ginza Station. Transfer to the Tokyo Metro Hibiya Line and get off at Kayabacho Station. Our hotel is located about 5 minutes walk from Kayabacho Station exit 4a.
You could also take a limousine bus (around 30 minutes) bound for Tokyo City Air Terminal (T-CAT).
After getting off at T-CAT, you will reach our hotel in 10 minutes by walk.

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Q: Is there a parking lot?

A: Yes, there is a parking lot with 1 slots working on a first-come-first-served basis. However, there are restrictions on car height and width. From 3pm on the check-in date to 10am on the check-out day, it is 2,000 yen per night. Please understand that reservation in advance can not be made. In case of full occupancy or height limit, we will lead you to the nearby affiliated parking lot, so please come directly to the front desk once.

Q: When will I make the payment?

A: You could pay at the hotel during check-in. Additionnal charges (phone, cleaning, etc.) that occur during the stay have to be paid upon check-out.

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Q: Can I pay with a credit card?

A: The following credit cards are available.

VISA / JCB / Diners Club / Master Card / American Express / Unionpay

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Q: Please tell me the cancellation policy.

A: Regarding cancellation (cancellation) of the reservation, a cancellation fee (cancellation charge) will be charged at the following ratio to the contract price.

The day before: 20%

On the day: 80%

No show：100％ (If you do not contact us)

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Q: When is the check-in / check-out time?

A: Check-in time is 15:00 and check-out time is 10:00.

Please note that only luggage storage is possible before 15:00. Please do not hesitate to come to the front desk in the morning if you need it.

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Q: Can I extend the check-out time?

A: Extension fee is 1500 yen. We can accept late check-out until 12:00.

We could also keep your luggage at the front desk after check-out. Please do not hesitate to ask the reception staff.

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Q: Can I send my luggage in advance to the hotel?

A: Yes, luggage storage in advance is available.

Address: 〒 103-0016, Tokyo-to, Chuo-ku, Nihonbashi, Koamicho 4-6

Almont Inn Nihonbashi front desk <Accommodation date / reservation name (full name)>

Please kindly fill in the reservation name of the person staying in the hotel.

※ We may refuse luggage concerning health and safety such as raw items.

※ Please send it in order to arrive on the day before check-in or on the day of arrival.

※ For more details, please contact the hotel.

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Q: Can I get a receipt at the hotel for online payment with credit card?

A: Unfortunately, we can not issue receipts for online payment with credit card. Please check directly on the site you reserved. There is a page that explained how to get a receipt. If you really need a receipt, please make the payment directly at the hotel.

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Q: Can I pay with a credit card?

A: The following credit cards are available.

VISA / JCB / Diners Club / Master Card / American Express / Unionpay

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Q: Is there a Takkyubin service?

A: Service by Kuroneko Yamato is available.

Please make the advance payment / cash on delivery documents at the front desk.

Please note that shipping at check-out time is also crowded, so please come as soon as your scheduled is decided. We could accept it even the day before.

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Q: Is there a newspaper service?

A: We have morning newspaper available next to the front desk on the 1F. Please feel free to read them.

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Q: Could you call a taxi for me?

A: Yes, we can call a taxi for you. However, in addition to the boarding fare, the service will be charged 400 yen. Please pay directly the taxi driver together with the boarding fee. Please kindly understand that depending on the weather conditions and the traffic, it may take some time to arrange. Thank you for your understanding.

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Q: Can I get a best rate for booking on official website?

A: Yes, you can have a best rate on our homepage. Hotel Hokke Club Group guarantees the lowest price on the homepage.

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Q: I haven’t received the confirmation email after reservation and the hotel hasn’t replied my inquiry email.

A: For those using the following address, please enable the reception of email from「@hokke.co.jp」.

NTT Docomo   Enable the reception of email

Object: 「docomo.ne.jp」

SoftBank   Enable the reception of email

Object:「softbank.ne.jp」「vodafone.ne.jp」「disney.ne.jp」「i.softbank.jp」

au   Enable the reception of email

Object:「ezweb.ne.jp」「biz.ezweb.ne.jp」「augps.ezweb.ne.jp」「ido.ne.jp」

Y!mobile(WILLCOM)   Enable the reception of email   Object:「pdx.ne.jp」「willcom.com」「wcm.ne.jp」

For Yahoo, Google and Web mail user, if you did not receive the email, please check your spam folder just in case the email got delivered there instead of your inbox.

For details of setting, please contact the mobile carrier (mobile phone company).

Q: What kind of facilities do you have in the room?

A: ★Simmons pocket coil mattresses ★Duvet bedding (feather quilt)
★ Whole building Wi-Fi equipped ★ Air humidifier with air purifier
★ Washlet (bidet function) ★ Ionic hair dryer

The following amenities are available in the room.
Toothbrush set / razor / hairbrush / cotton swab / shampoo / rinse / body soap / face & hand soap / face towel / bath towel / nightwear / slipper

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Q: Can I talk to someone who are not staying at the hotel in the room?

A: For security purposes, non-hotel guests are not allowed to enter the hotel room, please kindly meet in the lobby. We are sorry for the inconvenience.

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Q: Is there an internet connection available?

A: Free Wi-Fi is available inside the building. Please note that it is not possible to use it with a wired LAN.

More details　→　Internet connection

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Q: Do you have any rental items?

A: The following items could be rent at the front desk. Please note that they are limited in numbers.

Iron, trouser press, desk lamp, mobile charger, sewing set, nail clipper, wine opener.

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Q: Do you have a cleaning service?

A: If you could bring your items at the reception by 10:00 in the morning, we will hand it over by 18:00 in the evening (closed on Sundays and National holidays).

Q: What kind of facilities are available in the hotel?

A: These are facilities in the hotel.
Front, lobby, ice machine, coin laundry

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Q: Is there a public bath?

A: Unfortunately, there is no public bath or onsen in our hotel.

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Q: Is there a vending machine?

A: Yes, there are vending machines on 1F.

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Q: Is there a coin laundry?

A: Yes, there is a coin laundry in the hotel on 1F.
We installed washing machine and dryer. Detergent is automatically injected.

Q: How much is the breakfast?

A: It is free for our staying guests. Although it is a simple light breakfast such as bread, drinks, soup and yogurt, it is very popular. Please enjoy it.

More details　→　Breakfast

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Q: Can I have breakfast in my room?

A: Please feel free to bring it to your room. Please enjoy the valuable time in the morning while watching TV and reading the newspaper. Once you finish eating, you can leave the breakfast tray as it is in your room. There is no need to return it to the first floor.

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Q: Can I have dinner in the hall?

A: The restaurant is open only in the morning. For dinner, we will introduce restaurants in the neighborhood, so please feel free to ask the front desk staff.

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Q: Do you open for lunch?

A: Currently, lunch and dinner are not open.

Q: Is there a convenience store nearby?

A: There is a 7-Eleven about 1 minute walk from the hotel.
We will guide you at the front desk, please do not hesitate to ask us.

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Q: Any restaurants you would like to recommend?

A: Our staff are happy to recommend some local restaurants for you, please feel free to proceed to the front desk and ask for the recommendations.

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Q: How can I get information about sightseeing spots around the hotel?

A: We have information magazines about sightseeing spots and pamphlets of restaurants in the lobby, so please feel free to use it.
Next to the elevator, we also have a map from the hotel to the nearby sightseeing spots.
Also, the front staff will be happy to help you on your trip, so please do not hesitate to ask them.

Q: When did Hotel Hokke Club open?
A: The first hotel which is in front of Kyoto station opened in 1920. The concept of ‘one group one room’ is common nowadays. However, it was a creative idea for ideal hotel to provide a safe environment at that moment. As a business hotel pioneer, we receive compliments from businessmen, became popular for ladies, groups and families. Thanks to everyone’s support, we are going to have 100th anniversary in 2020.

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Q: Who can stay in your hotel?
A: Everyone is welcome to stay in our hotels.
Started from a business hotel, Hokke Club is to make your journey more enjoyable. We appreciate if you can give us opinions for better service.

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Q: Are there hotels nationwide?
A: There are 11 Hotel Hokke Club locations across the country. From the north, Sapporo, Hakodate, Nagaoka, Fujisawa, Kyoto, Osaka, Hiroshima, Fukuoka, Kumamoto, Oita, and Kagoshima.
There are five Almont hotels. We have locations in Tokyo, Sendai City, and Kyoto City. We have two stores in Naha City.
There are two Almont Inn locations. We are located in Tokyo’s Chuo Ward (Nihonbashi) and Fujisawa City.
We look forward to seeing you at the Hotel Hokke Club Group nationwide.

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Q: Is Almont Hotel under Hokke Club group?
A: Yes, Almont Hotel is under Hokke Club group. Almont Hotel Kyoto opened in December, 2012. In April 2020, Hotel Hokke Inn Tokyo Nihonbashi, Hotel Hokke Club Naha-Shintoshin rebranded as Almont Inn Nihonbashi, and Almont Hotel Naha-Omoromachi. Almont Hotel Nippori also opened in May 2021.
Aiming to be a hotel that the guests would like to come back again, we have been receiving good reviews.