Frequently asked questions
Here are the most frequently asked questions by our guests at Almont Hotel Nippori.
Please do not hesitate to contact us via the inquiry form below if cannot find an answer to your question.
About access to the hotel
Q: Where is the nearest station?
A: It is about a five-minute walk from the east exit of Nippori Station on the JR Keihin-Tohoku Line, JR Yamanote Line, and Keisei Main Line, making it easily accessible from multiple train lines.
■From Haneda Airport
・Approximately 18 minutes from Haneda Airport to Hamamatsucho Station by Tokyo Monorail.
Approximately 19 minutes to Nippori Station on the JR Yamanote Line.
■From Narita Airport
・Approximately 40 minutes to Nippori Station by Skyliner.
・Approximately 70 minutes to Nippori Station on the Keisei Main Line rapid limited express train bound for Keisei Ueno.
Q: Is there a parking lot?
A: The hotel does not have a parking lot. Please use the nearby coin-operated parking lots.
About reservation / check-in / service
Q: When will I make the payment?
A: You could pay at the hotel during check-in.
Additionnal charges (phone, cleaning, etc.) that occur during the stay have to be paid upon check-out.
Q: Can I pay with a credit card?
A: The following credit cards are available.
VISA / JCB / Diners Club / Master Card / American Express / UnionPay
Q: When is the check-in / check-out time?
A: Check-in time is 15:00 and check-out time is 11:00.
Q: Can I extend the check-out time?
A: We can accept late check-out until 14:00.
Up to 1:00 p.m. is 30% off the regular rate, Up to 14:00 is 40% of the regular rate.
Q: Do you offer luggage storage before check-in and after check-out?
A: Yes, we can store your luggage before check-in and after check-out.
Please ask the front desk staff for assistance.
Q: Can I send my luggage in advance to the hotel?
A: Yes, luggage storage in advance is available.
〒 116-0014 5-47-1, Higashinippori, Arakawa-ku, Tokyo
Almont Hotel Nippori Front Desk <Accommodation date / reservation name (full name)>
Please fill the invoice with your check-in date and your reservation name (full name) before sending it.
※ Please send the item prepaid as we are unable to accept payment upon delivery.
※ We may refuse luggage concerning health and safety such as raw items.
※ Please send it in order to arrive on the day before check-in or on the day of arrival.
※ For more details, please contact the hotel.
Q: Can I get a receipt at the hotel for online payment with credit card?
A: Unfortunately, we can not issue receipts for online payment with credit card.
Please check directly on the site you reserved. There is a page that explained how to get a receipt. If you really need a receipt, please make the payment directly at the hotel.
Q: Is there a Takkyubin service?
A: Service by Kuroneko Yamato is available.
Please make the advance payment / cash on delivery documents at the front desk.
Please note that shipping at check-out time is also crowded, so please come as soon as your scheduled is decided. We could accept it even the day before.
※Please note that only cash is accepted for payment.
Q: Can I get a best rate for booking on official website?
A: Yes, you can have a best rate on our homepage. Hotel Hokke Club Group guarantees the lowest price on the homepage.
However, since there are various conditions, please confirm it on the following page.
Q: I haven’t received the confirmation email after reservation and the hotel hasn’t replied my inquiry email.
A: For those using the following address, please enable the reception of email from「@hokke.co.jp」.
NTT Docomo Enable the reception of email
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For Yahoo, Google and Web mail user, if you did not receive the email, please check your spam folder just in case the email got delivered there instead of your inbox.
For details of setting, please contact the mobile carrier (mobile phone company).
About the guest rooms
Q: What kind of facilities do you have in the room?
A: The facilities are as follows.
★ Simmons pocket coil beds ★ Duvet-style bedding (endless fibre)
★ Bright ceiling lights ★ Writing desk (great for working or studying)
★ liquid crystal television ★ Ion hair dryer
★ Washlet ★ Individual Air Conditioning
★ Air purifier with humidification function ★ Empty refrigerator
★ Deodorant spray (Resesh) ★ Cashbox, etc.
The following amenities are available in the room.
Toothbrush set / razor / hairbrush / cotton swab / shampoo / rinse / body soap / face & hand soap / face towel / bath towel / nightwear / slipper
Q: Can I talk to someone who are not staying at the hotel in the room?
A: For security purposes, non-hotel guests are not allowed to enter the hotel room, please kindly meet in the lobby. We are sorry for the inconvenience.
Q: Is there an internet connection available?
Free Wi-Fi is available throughout the whole building. Please note that it is not possible to use it with a wired LAN.
More details → Internet connection
Q: Do you have any rental items?
A: The following items could be rent at the front desk.
Please note that they are limited in numbers.
Iron / Portable Charger / Sewing kit / Desk lamp / Blanket / Thermometer / Weight scale / Extension cord / Nail clippers / Bottle opener / Wine glass
Q: Do you have a cleaning service?
A: Yes, we do. Except for Sundays and holidays, laundry received by 9:30am will be delivered by 7pm on the same day. (Charges apply)
About the Facilities
Q: What kind of facilities are available in the hotel?
A: There are following facilities in the hotel.
1F Front / Lobby / Pamphlet Corner
2F Restaurant “Hanamomi”
3F Public bath / Spa Lounge / Coin laundry / Vending machine / Smoking corner
Q: Is there a public bath?
A: Yes, there is.
Q: Is there a vending machine?
A: There is a vending machine corner on 3F.
Q: Is there a coin laundry?
A: There is a coin-operated laundry corner in the bathhouse on 3F.
Two washing machines are available for your use.
Detergent is automatically inserted, and only 100 yen coins can be used.
About the breakfast
Q: What kind of breakfast do you provide?
A: Breakfast is served in the form of a Japanese and Western buffet.
Please ask the restaurant staff for your room number during the business hours of 6:30-9:30 last entry (close 10:00).
No breakfast tickets are available.
More details → Breakfast / Restaurant
Q: Can we have dinner in the hotel?
A: The restaurant is only open in the morning.
Our front staff could recommend you some places for dinner, please feel free to ask them anytime.
Q: Can we have lunch in the hotel?
A: The restaurant is currently not open for lunch or dinner.
Information around the hotel
Q: Is there a convenience store nearby?
A: There is a Family Mart, and Seven Eleven. (within about 3 minutes walking distance)
We will guide you at the front desk, please do not hesitate to ask us.
Q: Any restaurants you would like to recommend?
A: We will guide you at the front desk, please do not hesitate to ask us.
Q: How can I get information about sightseeing spots around the hotel?
A: In front of the front desk, you will find information magazines about Nippori and pamphlets about sightseeing spots and restaurants.
Please feel free to ask at the front desk for information on local recommendations.
About Hokke Club Group
Q: When did Hotel Hokke Club open?
A: The first hotel which is in front of Kyoto station opened in 1920. The concept of ‘one group one room’ is common nowadays. However, it was a creative idea for ideal hotel to provide a safe environment at that moment. As a business hotel pioneer, we receive compliments from businessmen, became popular for ladies, groups and families. Thanks to everyone’s support, we are going to have 100th anniversary in 2020.
Q: Who can stay in your hotel?
A: Everyone is welcome to stay in our hotels.
Started from a business hotel, Hokke Club is to make your journey more enjoyable. We appreciate if you can give us opinions for better service.
Q: Are there hotels nationwide?
A: There are 11 Hotel Hokke Club locations across the country. From the north, Sapporo, Hakodate, Nagaoka, Fujisawa, Kyoto, Osaka, Hiroshima, Fukuoka, Kumamoto, Oita, and Kagoshima.
There are five Almont hotels. We have locations in Tokyo, Sendai City, and Kyoto City. We have two stores in Naha City.
There are two Almont Inn locations. We are located in Tokyo’s Chuo Ward (Nihonbashi) and Fujisawa City.
We look forward to seeing you at the Hotel Hokke Club Group nationwide.
Q: Is Almont Hotel under Hokke Club group?
A: Yes, Almont Hotel is under Hokke Club group. Almont Hotel Kyoto opened in December, 2012. In April 2020, Hotel Hokke Inn Tokyo Nihonbashi, Hotel Hokke Club Naha-Shintoshin rebranded as Almont Inn Nihonbashi, and Almont Hotel Naha-Omoromachi. Almont Hotel Nippori also opened in May 2021.
Aiming to be a hotel that the guests would like to come back again, we have been receiving good reviews.
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