Frequently asked questions

Q: Where is the nearest station?

A: Our hotel is located about 1 minute walk from JR Kyoto Station and from other stations / lines. Located right in front of JR Kyoto station Central Exit, it is about 1 minute walk from the station and very convenient to access.
■ About 75 minutes by JR Limited Express Haruka from Kansai International Airport
■ About 60 minutes by limousine bus from Osaka International Airport (Itami Airport).

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Q: Is there a parking lot?

A: We are sorry but there is no parking lot in the hotel. We will lead you to the nearby parking lot. Reservations are not available.
Please understand that it works on first come first served basis.

Q: When will I make the payment?

A: You could pay at the hotel during check-in.
Additionnal charges (phone, cleaning, etc.) that occur during the stay have to be paid upon check-out.

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Q: Can I pay with a credit card?

A: The following credit cards are available.
VISA / JCB / Diners Club / Master Card / American Express / DC / UC / Rakuten / UnionPay

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Q: When is the check-in / check-out time?

A: Check-in time is 15:00 and check-out time is 10:00.

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Q: Can I extend the check-out time?

A: We can accept late check-out until 13:00. From 10:00, the extension fee will be 1000 yen per person and per hour.

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Q: Can I send my luggage in advance to the hotel?

A: Yes, luggage storage in advance is available.
Kyoto-Eki Karasuma Chuo-Guchi Shomen, Shimogyo-Ku, Kyoto-Shi, Kyoto 600-8216
Hotel Hokke Club Kyoto front desk <Accommodation date / reservation name (full name)>
Please kindly fill in the reservation name of the person staying in the hotel.
※ We may refuse luggage concerning health and safety such as raw items.
※ Please send it in order to arrive on the day before check-in or on the day of arrival.
※ For more details, please contact the hotel.

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Q: Can I get a receipt at the hotel for online payment with credit card?

A: Unfortunately, we can not issue receipts for online payment with credit card.
Please check directly on the site you reserved. There is a page that explained how to get a receipt.
If you really need a receipt, please make the payment directly at the hotel.

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Q: Is there a Takkyubin service?

A: Service by Kuroneko Yamato is available.
Please make the advance payment / cash on delivery documents at the front desk.
Please note that shipping at check-out time is also crowded, so please come as soon as your scheduled is decided. We could accept it even the day before.

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Q: Is there a newspaper service?

A: It is available on the 2nd floor for viewing at the lobby.

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Q: Can I get a best rate for booking on official website?

A: Yes, you can have a best rate on our homepage. Hotel Hokke Club Group guarantees the lowest price on the homepage.

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Q: I haven’t received the confirmation email after reservation and the hotel hasn’t replied my inquiry email.
A: For those using the following address, please enable the reception of email from「@hokke.co.jp」.

NTT Docomo   Enable the reception of email
Object: 「docomo.ne.jp」

SoftBank   Enable the reception of email
Object:「softbank.ne.jp」「vodafone.ne.jp」「disney.ne.jp」「i.softbank.jp」

au   Enable the reception of email
Object:「ezweb.ne.jp」「biz.ezweb.ne.jp」「augps.ezweb.ne.jp」「ido.ne.jp」

Y!mobile(WILLCOM)   Enable the reception of email   Object:「pdx.ne.jp」「willcom.com」「wcm.ne.jp」

For Yahoo, Google and Web mail user, if you did not receive the email, please check your spam folder just in case the email got delivered there instead of your inbox.

For details of setting, please contact the mobile carrier (mobile phone company).

Q: Please tell me about the cancellation policy.

A: We have the following rules.
20% the day before
80% on the day
No contact cancellation (non-night) 100%
※Please check that the non-refundable plan may differ.

Q: What kind of facilities do you have in the room?

A: The facilities are as follows.

★Simmons pocket coil mattresses

★Duvet bedding (feather quilt)

★LCD TV (Single / Double room 32 inch, Twin room 40 inch)

★Ionic hair dryer

★Washlet (bidet function)

★Individual air conditioning

★Air purifier with humidification function

★Empty refrigerator

★Spray deodorant (Resesh)

The following amenities are available in the room.

Toothbrush set / razor / hairbrush / cotton swab / shampoo / rinse / body soap / face & hand soap / face towel / bath towel / nightwear / slipper

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Q: Can I talk to someone who are not staying at the hotel in the room?

A: For security purposes, non-hotel guests are not allowed to enter the hotel room, please kindly meet in the lobby. We are sorry for the inconvenience.

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Q: Is there an internet connection available?

A: Free Wi-Fi is available inside the whole building. Please understand that it is not possible to use it with a LAN cable.

More details　→　Internet connection

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Q: Do you have any rental items?

A: The following items could be rent.

Please note that they are limited in numbers.

Blankets, ice pillows, thermometers, nail clippers, sewing kits, irons, wine openers, desk lamps, laundry nets, folding desks, bed guards, disposable chopsticks, forks, spoons, paper plates, trouser presses (in the EV hall on each floor)

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Q: Is there massage service available?

A: Reception hours are from 13:00 to 25:00, and we accept orders for 40 minutes at 4,400 yen and 60 minutes at 6,600 yen.

Please note that we do not accept external massage other than our hotel contracted service.

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Q: Do you have a cleaning service?

A: If you could bring your items at the reception by 10:00 in the morning, we will hand it over by 17:00 in the evening.

(Due to the holidays on Sunday, the finish will be on Monday evening.)

Q: What kind of facilities are available in the hotel?

A: These are the facilities in the hotel.
2F Front, Lobby / 1F “Iroha Karuta”、Ogawa Coffee/ 4F Ice machine, Coin laundry, Vending machine

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Q: Is there a vending machine?

A: Yes, there are vending machines on 4F.
There is also an ice machine.

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Q: Is there a coin laundry?

A: Yes, there is a coin laundry in the hotel on 4F.
We installed two washing machines and two dryers. Detergent is automatically injected.

Q: What kind of breakfast do you provide?

A: The breakfast will be served at “Iroha Karuta” on the 1st floor of the hotel.
The opening hours are 7:00-9:30 (please come before 9:00).

More details　→　Breakfast / Restaurant

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Q: Can we have dinner in the hotel?

A: You could have dinner at “Iroha Karuta” on the 1st floor of the hotel.
There are also japanese style seats, please feel free to use it with your family.

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Q: Can we have lunch in the hotel?

A: Unfortunately, we do not provide lunch. Sorry for the inconvenience.

Q: Is there a convenience store nearby?

A: There are many convenience stores around the hotel (within 1-2 minutes walking distance).
We will guide you at the front desk, please do not hesitate to ask us.

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Q: Any restaurants you would like to recommend?

A: Our staff are happy to recommend some local restaurants for you, please feel free to proceed to the front desk and ask for the recommendations.

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Q: How can I get information about sightseeing spots around the hotel?

A: We have information magazines about sightseeing spots and pamphlets of restaurants in the elevator hall, so please feel free to use it.
Also, the front staff will be happy to help you on your trip, so please do not hesitate to ask them.

More details　→　Things to do in Kyoto / Sightseeing

Q: When did Hotel Hokke Club open?
A: The first hotel which is in front of Kyoto station opened in 1920. The concept of ‘one group one room’ is common nowadays. However, it was a creative idea for ideal hotel to provide a safe environment at that moment. As a business hotel pioneer, we receive compliments from businessmen, became popular for ladies, groups and families. Thanks to everyone’s support, we are going to have 100th anniversary in 2020.

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Q: Who can stay in your hotel?
A: Everyone is welcome to stay in our hotels.
Started from a business hotel, Hokke Club is to make your journey more enjoyable. We appreciate if you can give us opinions for better service.

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Q: Are there hotels nationwide?
A: There are 11 Hotel Hokke Club locations across the country. From the north, Sapporo, Hakodate, Nagaoka, Fujisawa, Kyoto, Osaka, Hiroshima, Fukuoka, Kumamoto, Oita, and Kagoshima.
There are five Almont hotels. We have locations in Tokyo, Sendai City, and Kyoto City. We have two stores in Naha City.
There are two Almont Inn locations. We are located in Tokyo’s Chuo Ward (Nihonbashi) and Fujisawa City.
We look forward to seeing you at the Hotel Hokke Club Group nationwide.

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Q: Is Almont Hotel under Hokke Club group?
A: Yes, Almont Hotel is under Hokke Club group. Almont Hotel Kyoto opened in December, 2012. In April 2020, Hotel Hokke Inn Tokyo Nihonbashi, Hotel Hokke Club Naha-Shintoshin rebranded as Almont Inn Nihonbashi, and Almont Hotel Naha-Omoromachi. Almont Hotel Nippori also opened in May 2021.
Aiming to be a hotel that the guests would like to come back again, we have been receiving good reviews.