Frequently asked questions

Frequently asked questions

FAQ

Here are the most frequently asked questions by our guests at Hotel Hokke Club Shonan Fujisawa.
Please do not hesitate to contact us via the inquiry form below if cannot find an answer to your question.

About access to the hotel

Q: Where is the nearest station?

A: [The hotel can not be seen from the station! Please check the location on the map before]
Please understand that the road around Fujisawa Station is radial and if you proceed to different way, you will move in a completely different direction.

≪From Fujisawa Station on the JR · Odakyu Line to the hotel≫
① When leaving by the south gate of Fujisawa Station, you will see the Odakyu Department Store in front of you.
② There are several roads, but you should proceed to the “Minamiguchi Hondōri Shōtengai” on the diagonally left side.
③ If you proceed about 100 meters, you will see a “Minami Fujisawa” intersection. Please turn right.
④ Proceed forward for 100 meters, you will see sleeve signs of “Kanagawa Bank” and “Nomura Securities”.
⑤ Hotel Hokke Club Shonan Fujisawa is located next to Nomura Securities and Ito-Yokado buildings.


Q: Is there a parking lot?
A: Yes, there is a parking lot with 30 slots working on a first-come-first-served basis. Since it is on the 3F, please use the car elevator.
Price: 1100 yen per night / extension 200 yen for 30 minutes
Time: 12:00 – 12:00 (the next day)
Car limitations: height 1.9m or less, width 1.85m, length 5.1m, weight up to 2t
※ In case of full occupancy or height limit, we will lead you to the nearby coin parking lot.

More details → Parking lot

About reservation / check-in / service

Q: When will I make the payment?

A: You could pay at the hotel during check-in. Additionnal charges (phone, cleaning, etc.) that occur during the stay have to be paid upon check-out.


Q: Can I pay with a credit card?

A: The following credit cards are available.
VISA / JCB / Diners Club / Master Card / American Express / UnionPay / UFJ Card / UC / Rakuten Card / Saison / Aplus / Orico / DC / JAL / ANA / AEON / JACCS / LAFE / WEST / OMC / Daimaru / View / JTB / Takashimaya / Debit card


Q: When is the check-in / check-out time?

A: Check-in time is 15:00 and check-out time is 10:00.


Q: Can I extend the check-out time?

A: We can accept late check-out until 15:00. The extension fee will be 30% of the basic accommodation rate until 13:00 · 50% of the basic accommodation rate until 15:00.


Q: Can I send my luggage in advance to the hotel?

A: Yes, luggage storage in advance is available.

Address: 1 Chome-6-1 Kugenumaishigami, Fujisawa, Kanagawa Prefecture 251-00251
Hotel Hokke Club Shonan Fujisawa front desk <Accommodation date / reservation name (full name)>
Please kindly fill in the reservation name of the person staying in the hotel.
※ We may refuse luggage concerning health and safety such as raw items.
※ Cash on delivery can not be accepted. Please make the payment before.
※ Please send it in order to arrive on the day before check-in or on the day of arrival.
※ For more details, please contact the hotel.


Q: Can I get a receipt at the hotel for online payment with credit card?

A: Unfortunately, we can not issue receipts for online payment with credit card.
Please check directly on the site you reserved. There is a page that explained how to get a receipt.
If you really need a receipt, please make the payment directly at the hotel.


Q: Is there a Takkyubin service?

A: Service by Kuroneko Yamato is available.
Please make the advance payment / cash on delivery documents at the front desk.
Please note that shipping at check-out time is also crowded, so please come as soon as your scheduled is decided. We could accept it even the day before.


Q: Is there a newspaper service?

A: We have morning newspaper available on the 1F lobby. Please feel free to read them.


Q: Can I get a best rate for booking on official website?

A: Yes, you can have a best rate on our homepage. Hotel Hokke Club Group guarantees the lowest price on the homepage.


Q: I haven’t received the confirmation email after reservation and the hotel hasn’t replied my inquiry email.
A: For those using the following address, please enable the reception of email from「@hokke.co.jp」.

NTT Docomo   Enable the reception of email
Object: 「docomo.ne.jp」

SoftBank   Enable the reception of email
Object:「softbank.ne.jp」「vodafone.ne.jp」「disney.ne.jp」「i.softbank.jp」

au   Enable the reception of email
Object:「ezweb.ne.jp」「biz.ezweb.ne.jp」「augps.ezweb.ne.jp」「ido.ne.jp」

Y!mobile(WILLCOM)   Enable the reception of email   Object:「pdx.ne.jp」「willcom.com」「wcm.ne.jp」

For Yahoo, Google and Web mail user, if you did not receive the email, please check your spam folder just in case the email got delivered there instead of your inbox.

For details of setting, please contact the mobile carrier (mobile phone company).

About the guest rooms

Q: What kind of facilities do you have in the room?
A: ★Simmons pocket coil mattresses ★Duvet bedding (feather quilt)
★Bright ceiling lights ★Writing desk (suitable for work and study)
★LCD TV (Single room 26 inch, Twin room 32 inch) ★Ionic hair dryer ★Washlet (bidet function)
★Individual air conditioning ★Air purifier with humidification function ★Empty refrigerator ★spray deodorant(Shimizu) and etc.

The following amenities are available in the room.
Toothbrush set / razor / hairbrush / cotton swab / shampoo / rinse / body soap / face & hand soap / face towel / bath towel / nightwear / slipper


Q: Can I talk to someone who are not staying at the hotel in the room?

A: For security purposes, non-hotel guests are not allowed to enter the hotel room, please kindly meet in the lobby. We are sorry for the inconvenience.


Q: Is there an internet connection available?

A: Free Internet connection is available in the room via wired LAN and Wi-Fi. (You can find LAN cable in the room.)
More details → Internet connection


Q: Do you have any rental items?

A: The following items could be rent at the front desk.
Please note that they are limited in numbers.

Iron, wine opener, sewing set, nail clipper, thermometer


Q: Is there massage service available?

A: Shiatsu massage is available (5000 yen for 40 minutes / 7500 yen for 60 minutes / 10000 yen for 80 minutes).
The final reception time is 24:00. Reservations are accepted at the front desk.
For aroma massage, we have a body care course (6000 yen for 40 minutes / 8000 yen for 60 minutes), a full body care course (12000 yen for 90 minutes), a facial course (9000 yen for 60 minutes) ※ Aroma massage will be in the room. Please contact the massager directly with the phone number written in the guide and make a reservation. Please understand that you can not book it at the front desk.
Please note that we do not accept external massage other than our hotel contracted service.


Q: Do you have a cleaning service?
A: If you could bring your items at the reception by 10:00 in the morning, we will hand it over by 17:00 in the evening (closed on Sundays and National holidays).

About the public bath

Q: What kind of facilities are available in the hotel?

A: These are facilities in the hotel.
1F Front / 1F PC corner / 2F Restaurant Saizeriya (breakfast venue) / 3F Parking lot / 1F AED (Automated external defibrillator) / 6F Vending machine, Coin laundry / 7F Female bath / 8F Male bath


Q: Is there a public bath?

A: There is a public bath on 7F/8F.
Enjoy the time of healing by relaxing yourself in Komeiseki Onsen®「Kuromatsu yu」and 「Fujihana no yu」which are Artificial hot spring「semi-natural」.
Usage hours are 16:00-25:00, 6:00-9:00.


Q: Is there a vending machine?

A: Yes, there are vending machines selling soft drinks, alcoholic drinks and cup noodles on 6F. There is also an ice machine on 6F.


Q: Is there a coin laundry?

A: Yes, there is a coin laundry in the hotel on 6F.
We installed four washing machines and dryers. Detergent is automatically injected.

About the breakfast

Q: What kind of breakfast do you provide?

A: We provide Japanese and western style breakfast buffet (at Saizeriya).
Please come with your breakfast ticket during the opening hours during 7:00-10:00 (Please come before 9:30).

More details → Breakfast / Restaurant


Q: Can we have dinner in the hotel?

A: There is Saizeriya on 2F and a restaurant street on B1F. Our front staff could recommend you some places for dinner, please feel free to ask them anytime.


Q: Can we have lunch in the hotel?

A: There is Saizeriya on 2F and a restaurant street on B1F. Our front staff could recommend you some places for lunch, please feel free to ask them anytime.

Information around the hotel

Q: Is there a convenience store nearby?

A: There is a Seven Eleven around the hotel (within 3 to 5 minutes walking distance) and Ito-Yokado is located in front of the hotel.
We will guide you at the front desk, please do not hesitate to ask us.


Q: Any restaurants you would like to recommend?

A: Our staff are happy to recommend some local restaurants for you, please feel free to proceed to the front desk and ask for the recommendations.


Q: How can I get information about sightseeing spots around the hotel?

A: We have information magazines about sightseeing spots and pamphlets of restaurants on the 1F front lobby, so please feel free to use it.
Also, the front staff will be happy to help you on your trip, so please do not hesitate to ask them.
More details → Things to do in Shonan Fujisawa

About Hokke Club Group

Q: When did Hotel Hokke Club open?
A: The first hotel which is in front of Kyoto station opened in 1920. The concept of ‘one group one room’ is common nowadays. However, it was a creative idea for ideal hotel to provide a safe environment at that moment. As a business hotel pioneer, we receive compliments from businessmen, became popular for ladies, groups and families. Thanks to everyone’s support, we are going to have 100th anniversary in 2020.


Q: Who can stay in your hotel?
A: Everyone is welcome to stay in our hotels.
Started from a business hotel, Hokke Club is to make your journey more enjoyable. We appreciate if you can give us opinions for better service.


Q: How do I get to the hotel?
A: There are 12 Hotel Hokke Club locations across the country.
From the north, Sapporo, Hakodate, Sendai, Nagaoka, Fujisawa, Kyoto, Osaka, Hiroshima, Fukuoka, Kumamoto, Oita, and Kagoshima.
There are five Almont hotels. We have two stores in Sendai City, Tokyo’s Taito Ward (Asakusa), Kyoto City, and Naha City.
There are two Almont Inn locations. We are located in Tokyo’s Chuo Ward (Nihonbashi) and Fujisawa City.
We look forward to seeing you at the Hotel Hokka Club Group nationwide.


Q: Is Almont Hotel under Hokke Club group?
A: Yes, Almont Hotel is under Hokke Club group. Almont Hotel Kyoto opened in December, 2012. In April 2020, Hotel Hokke Club Asakusa, Hotel Hokke Inn Tokyo Nihonbashi, Hotel Hokke Club Naha-Shintoshin rebranded as Almont Hotel Asakusa, Almont Inn Nihonbashi, and Almont Hotel Naha-Omoromachi.
Aiming to be a hotel that the guests would like to come back again, we have been receiving good reviews.

System Requirements

Q: Any browsers would you like to recommend?
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Microsoft Edge
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1024×768 or above
Smartphone iOS8 or above
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iOS standard
AndroidOS standard
1136×640 or above
Tablet iOS8 or above
Android4.4 or above
iOS standard
AndroidOS standard
1024×768 or above

■About plug-in
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Adobe Acrobat Reader Install

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