Frequently asked questions

Frequently asked questions

FAQ

Here are the most frequently asked questions by our guests at Almont Hotel Naha-Omoromachi.
Please do not hesitate to contact us via the inquiry form below if cannot find an answer to your question.

About access to the hotel

Q: How to come from Naha airport?

A: Take the Okinawa City Monorail “Yui Rail” from Naha Airport (about 19mins) and get off at Omoromachi Station. From there, it takes about 4 minutes walk to the hotel.

More details → Access


Q: Is there a parking lot?

A: There is a parking lot with 31 parking slots on a first-come-first-served basis.
Price per night: 1100 yen (tax included) from 14:00 to 11:00 the next day
※ Reservations are not accepted.
※ In case of full occupancy or height limit, we will lead you to another parking lot.

More details → Parking lot

About reservation / check-in / service

Q: When will I make the payment?

A: You could pay at the hotel during check-in.
Regarding the parking fee, if you use the hotel parking lot, please pay for each day.
Additionnal charges (phone, cleaning, etc.) that occur during the stay have to be paid upon check-out.


Q: Can I get a best rate for booking on official website?

A: Yes, you can have a best rate on our homepage. Hotel Hokke Club Group guarantees the lowest price on the homepage.


Q: Can I pay with a credit card?

A: The following credit cards are available.
VISA / JCB / Diners Club / Master Card / American Express / UnionPay


Q: When is the check-in / check-out time?

A: Check-in time is 14:00 and check-out time is 11:00.


Q: Can I extend the check-out time?

A: We can accept late check-out until 14:00.
Extension fee will be accepted from 11:00: 1000 yen per hour and per person.
An extra night will be charged after 14:00.


Q: Can I send my luggage in advance to the hotel?

A: Yes, luggage storage in advance is available.
4 Chome-3-8 Omoromachi, Naha, Okinawa Prefecture 900-0006
Almont Hotel Naha-Omoromachi Front Desk
Please fill the invoice with your check-in date and your reservation name (full name) before sending it.
We will keep it for you at the front desk until your check-in date
※ We may refuse luggage concerning health and safety such as raw items.
※ For more details, please contact the hotel.


Q: Can I get a receipt at the hotel for online payment with credit card?

A: Unfortunately, we can not issue receipts for online payment with credit card.
Please check directly on the site you reserved. There is a page that explained how to get a receipt. If you really need a receipt, please make the payment directly at the hotel.


Q: Is there a Takkyubin service?

A: Service by Kuroneko Yamato / Skynet is available.
Please make the advance payment / cash on delivery documents at the front desk. Please note that shipping at check-out time is also crowded, so please come as soon as your scheduled is decided. We could accept it even the day before.


Q: Is there a newspaper service?

A: We have morning newspaper available in the lobby on the 2nd floor. Please feel free to read them.


Q: I haven’t received the confirmation email after reservation and the hotel hasn’t replied my inquiry email.
A: For those using the following address, please enable the reception of email from「@hokke.co.jp」.

NTT Docomo   Enable the reception of email
Object: 「docomo.ne.jp」

SoftBank   Enable the reception of email
Object:「softbank.ne.jp」「vodafone.ne.jp」「disney.ne.jp」「i.softbank.jp」

au   Enable the reception of email
Object:「ezweb.ne.jp」「biz.ezweb.ne.jp」「augps.ezweb.ne.jp」「ido.ne.jp」

Y!mobile(WILLCOM)   Enable the reception of email   Object:「pdx.ne.jp」「willcom.com」「wcm.ne.jp」

For Yahoo, Google and Web mail user, if you did not receive the email, please check your spam folder just in case the email got delivered there instead of your inbox.

For details of setting, please contact the mobile carrier (mobile phone company).

About the guest rooms

Q: What kind of facilities do you have in the room?

A: The facilities are as follows.
★ Simmons pocket coil mattresses ★ Duvet style bedding ★ Electric kettle
★ Bright ceiling light ★ Ion dryer ★ LCD TV ★ Alarm clock
★ Washlet (with bidet function) ★ Empty refrigerator ★ Deodorant spray (Shimizu incense), etc.

The following amenities are available in the room.
Toothbrush set / razor / hairbrush / cotton swab / shampoo / rinse / body soap / face & hand soap / face towel / body towel / bath towel / nightwear / slipper


Q: Can I talk to someone who are not staying at the hotel in the room?

A: For security purposes, non-hotel guests are not allowed to enter the hotel room, please kindly meet in the lobby. We are sorry for the inconvenience.


Q: Is there an internet connection available?

Free Wi-Fi is available throughout the whole building. Please note that it is not possible to use it with a wired LAN.

More details → Internet connection


Q: Do you have any rental items?

A: The following items could be rent at the front desk.
Please note that they are limited in numbers.
Iron, mobile charger, desk lamp, sewing set, nail clipper, wine opener, thermometer


Q: Is there massage service available?

A: Massage service is available (body and foot)
The final reception is 1:30am. Please contact the front desk for more details about the price and time.
※ Please note that we do not accept external massage other than our hotel contracted service.


Q: Do you have a cleaning service?

A: Cleaning service is available at the front desk.
If you could bring your items at the reception by 10:00 in the morning, we will hand it over by 18:00 in the evening.


Q: What kind of amenities do you have in the room?

A: The following amenities are available in the room.
Bath amenities (shampoo, conditioner, body shampoo) toothbrush set / razor / hairbrush / cotton swab / hanger / baguage rack / face-hand soap / face towel / bath towel / body towel / slippers 2 types / nightwear / teepack 2 types

About the public bath

Q: Can my baby use the public bath?

A: Yes, you could use it.


Q: What do you provide in the public bath?

A: Changing room,
Men: lotion, milky lotion, hair liquid, hair tonic, face hand soap, cotton swab, hair dryer
Women: Cleansing, facial cleanser, milky lotion, lotion, face hand soap, cotton, cotton swabs, hair dryer
Common bathroom: body shampoo, shampoo, conditioner


Q: Is there a vending machine?

Yes, there are vending machines selling soft drinks and alcoholic drinks on 8F. We also have an ice machine. Please use the ice bucket in your room.


Q: Is there a coin laundry?

A: Yes, there is a laundry corner with washing machines and dryers on 13F.
We installed 3 washing machines and 3 dryers. Detergent is automatically injected.
“※ Washing 200 yen · · · 1 time / Drying 30 minutes · · · 100 yen
Only 100 yen coin can be used.”
If you need to exchange money, please come to the front desk.

About the breakfast

Q: What kind of breakfast do you provide?

A: We provide Japanese, Western style breakfast buffet and Okinawa cuisine.
Opening hours are 6:30-10:00 (Please come before 9:30).

More details → Breakfast / Restaurant


Q: Can I add breakfast in the morning for the same day?

A: We are selling breakfast tickets at the front desk. It is 1,430 yen for one person (preschool childs are free).


Q: Can I use the restaurant without staying at the hotel?

A: Please understand that our staying guests will have the priority to use it.
※ Please contact the hotel if you have any questions or if some guests are coming with you.

More details → Breakfast / Restaurant


Q: Can we have dinner in the hotel?

A: Our restaurant is only open for breakfast.
Our front staff could recommend you some places for dinner, please feel free to ask them anytime.


Q: Can we have lunch in the hotel?

A: Unfortunately, we do not provide lunch and dinner. Sorry for the inconvenience.

Information around the hotel

Q: Is there a convenience store nearby?

A: The nearest one is located about 5 minutes walk from the hotel. There is also “Daikoku Drug” next to the hotel, and a large shopping center “San A Naha Main Place” across the street.


Q: Any restaurants you would like to recommend?

A: Our staff are happy to recommend some local restaurants for you, please feel free to proceed to the front desk and ask for the recommendations.


Q: Can I rent a car?

A: There is “T Galleria Okinawa – DFS Group” located 3 minutes walk from the hotel. Also, there are counters with 6 car rental companies lined up on 2F.


Q: How long does it take to International Street?

A: Take the Monorail at “Omoromachi Station” located 4 minutes walk from the hotel and get off at “Makishi Station” located at the entrance of the International Street (it takes about 3 minutes).

About Hokke Club Group

Q: When did Hotel Hokke Club open?
A: The first hotel which is in front of Kyoto station opened in 1920. The concept of ‘one group one room’ is common nowadays. However, it was a creative idea for ideal hotel to provide a safe environment at that moment. As a business hotel pioneer, we receive compliments from businessmen, became popular for ladies, groups and families. Thanks to everyone’s support, we are going to have 100th anniversary in 2020.


Q: Who can stay in your hotel?
A: Everyone is welcome to stay in our hotels.
Started from a business hotel, Hokke Club is to make your journey more enjoyable. We appreciate if you can give us opinions for better service.


Q: How do I get to the hotel?
A: There are 12 Hotel Hokke Club locations across the country.
From the north, Sapporo, Hakodate, Sendai, Nagaoka, Fujisawa, Kyoto, Osaka, Hiroshima, Fukuoka, Kumamoto, Oita, and Kagoshima.
There are five Almont hotels. We have two stores in Sendai City, Tokyo’s Taito Ward (Asakusa), Kyoto City, and Naha City.
There are two Almont Inn locations. We are located in Tokyo’s Chuo Ward (Nihonbashi) and Fujisawa City.
We look forward to seeing you at the Hotel Hokke Club Group nationwide.


Q: Is Almont Hotel under Hokke Club group?
A: Yes, Almont Hotel is under Hokke Club group. Almont Hotel Kyoto opened in December, 2012. In April 2020, Hotel Hokke Club Asakusa, Hotel Hokke Inn Tokyo Nihonbashi, Hotel Hokke Club Naha-Shintoshin rebranded as Almont Hotel Asakusa, Almont Inn Nihonbashi, and Almont Hotel Naha-Omoromachi.
Aiming to be a hotel that the guests would like to come back again, we have been receiving good reviews.

System Requirements

Q: Any browsers would you like to recommend?
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Smartphone iOS8 or above
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iOS standard
AndroidOS standard
1136×640 or above
Tablet iOS8 or above
Android4.4 or above
iOS standard
AndroidOS standard
1024×768 or above

■About plug-in
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Adobe Acrobat Reader Install

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