Frequently asked questions

Frequently asked questions

FAQ

Here are the most frequently asked questions by our guests at Almont Hotel Naha-Kenchomae.
Please do not hesitate to contact us via the inquiry form below if cannot find an answer to your question.

About access to the hotel

Q: Where is the nearest station?

A: Take the Monorail to “Kenchomae Station”. From there, it takes about 3 minutes walk to the hotel.

More details → Access

■ From Naha Airport
A: Take the Okinawa City Monorail (Yui Rail) to “Kenchomae Station” (about 12 minutes).
From there, it takes about 3 minutes walk to the hotel.


Q: Is there a parking lot?

A: There is a multistorey parking lot behind the hotel.
There is a car height / slots limitation. Total length 5.3m or less, total width 2.05m or less, tire outer width 1.92m or less.
Height: up to 2.05m (2 slots), up to 1.80m (14 slots), up to 1.55m (16 slots).
Reservations are not available · First-come, first-served basis. 1100 yen per night (14:00 to 11:00 the next day). Extension fee is 300 yen per hour.
※ In case of full occupancy or height limit, we will guide you to the neighboring parking lot.

More details → Parking lot

About reservation / check-in / service

Q: When will I make the payment?

A: You could pay at the hotel during check-in.


Q: Can I pay with a credit card?

A: The following credit cards are available.
VISA / JCB / Diners Club / Master Card / American Express / UnionPay


Q: When is the check-in / check-out time?

A: Check-in time is 14:00 and check-out time is 11:00.


Q: Can I extend the check-out time?

A: We can accept late check-out until 13:00. Extension fee will be accepted from 11:00: 1000 yen per person and per hour.


Q: Can I send my luggage in advance to the hotel?

A: Yes, luggage storage in advance is available.
〒 900-0015, Okinawa-ken, Naha-shi, Kumoji 1-3-5
Almont Hotel Naha-Kenchomae Front Desk <Accommodation date / reservation name (full name)>
Please fill the invoice with your check-in date and your reservation name (full name) before sending it.
※ We may refuse luggage concerning health and safety such as raw items.
※ Please send it in order to arrive on the day before check-in or on the day of arrival.
※ For more details, please contact the hotel.


Q: Can I get a receipt at the hotel for online payment with credit card?

A: Unfortunately, we can not issue receipts for online payment with credit card.
Please check directly on the site you reserved. There is a page that explained how to get a receipt. If you really need a receipt, please make the payment directly at the hotel.


Q: Is there a Takkyubin service?

A: Service by Kuroneko Yamato is available.
Please make the advance payment / cash on delivery documents at the front desk.
Please note that shipping at check-out time is also crowded, so please come as soon as your scheduled is decided. We could accept it even the day before.


Q: Can I get a best rate for booking on official website?

A: Yes, you can have a best rate on our homepage. Hotel Hokke Club Group guarantees the lowest price on the homepage.
However, since there are various conditions, please confirm it on the following page.

About Almont Hotel Official Site Best Rate


Q: I haven’t received the confirmation email after reservation and the hotel hasn’t replied my inquiry email.
A: For those using the following address, please enable the reception of email from「@hokke.co.jp」.

NTT Docomo   Enable the reception of email
Object: 「docomo.ne.jp」

SoftBank   Enable the reception of email
Object:「softbank.ne.jp」「vodafone.ne.jp」「disney.ne.jp」「i.softbank.jp」

au   Enable the reception of email
Object:「ezweb.ne.jp」「biz.ezweb.ne.jp」「augps.ezweb.ne.jp」「ido.ne.jp」

Y!mobile(WILLCOM)   Enable the reception of email   Object:「pdx.ne.jp」「willcom.com」「wcm.ne.jp」

For Yahoo, Google and Web mail user, if you did not receive the email, please check your spam folder just in case the email got delivered there instead of your inbox.

For details of setting, please contact the mobile carrier (mobile phone company).

About the guest rooms

Q: What kind of facilities do you have in the room?

A: The facilities are as follows.
★ Simmons pocket coil bed ★ Duvet style bedding
★ Bright ceiling light
★ LCD TV (32 inch for single room / 40 inch for twin room) ★ Ion dryer
★ Washlet (bidet function) ★ Individual air conditioning
★ Air humidifier equipped with air cleaner ★ Empty refrigerator ★ Deodorant spray (Shimizu incense), etc.
TV / High Speed Internet Connection (Wi-Fi Available) / Bath / Toilet / Telephone / Air Conditioning / Plasma Cluster Air Conditioner with Humidification Function / Empty refrigerator / Electric kettle / Ion Dryer / Shimizu Incense / Hanger / Iron (free rental) / Trouser press (free rental) / Desk lamp (free rental)

The following amenities are available in the room.
Toothbrush set / razor / hairbrush / cotton swab / shampoo / rinse / body soap / face & hand soap / face towel / body towel / bath towel / nightwear / slipper


Q: Can I talk to someone who are not staying at the hotel in the room?

A: For security purposes, non-hotel guests are not allowed to enter the hotel room, please kindly meet in the lobby. We are sorry for the inconvenience.


Q: Is there an internet connection available?

A: Free Internet connection via wired LAN and Wi-Fi is available in the room. LAN cables are available for rent.

More details → Internet connection


Q: Do you have any rental items?

A: The following items could be rent at the front desk.
Please note that they are limited in numbers.
Iron, baby bed, bed guard, baby bathtub, sewing set, nail clipper, etc.


Q: Is there massage service available?

A: Foot massage (3,500 yen for 30 minutes), Full body massage (3,500 yen for 30 minutes / 4,000 yen for 40 minutes) and Aroma massage (4,500 yen for 40 minutes) are available.
Operating hours are from 14:00 to 1:30 on weekdays and from 17:00 to 1:30 during holidays.
Please note that we do not accept external massage other than our hotel contracted service.


Q: Do you have a cleaning service?

A: Cleaning service is available. If you could bring your items at the reception by 10:00 in the morning, we will hand it over by 17:00 in the evening.

About the public bath

Q: What kind of facilities are available in the hotel?

A: These are the facilities in the hotel.
1F Restaurant “Hanamomi” (used with relaxation space) / 1F Brochure corner / 1F AED (automatic external defibrillator) / 1F Parking lot / 12F Public bath / 12F Coin laundry / 12F Vending machine / 12F Ice machine / 12F Microwave


Q: Is there a public bath?

A: There is a public bath for both men and women on 12F.
Enjoy the time of healing by relaxing yourself in “Yonna no Yu” Komeiseki Onsen® which is Artificial hot spring「semi-natural」.
Operating hours are 16:00~26:00 and 6:00~10:00.


Q: Is there a vending machine?

A: Yes, there are vending machines selling soft drinks and alcohol on 12F.
An ice machine is also available on 12F.


Q: Is there a coin laundry?

A: There is a coin-operated laundry corner on 12F.
There are 2 washing machines and 2 dryers available. Detergent is automatically added.

About the breakfast

Q: What kind of breakfast do you provide?

A: Breakfast is served from 6:30 to 10:00 (last order at 9:30) in Japanese and Western buffet style. We do not have a breakfast voucher, so please ask the restaurant staff for your name and room number.

More details → Breakfast / Restaurant


Q: Can we have dinner in the hotel?

A: Our restaurant is only open for breakfast.
Our front staff could recommend you some places for dinner, please feel free to ask them anytime.


Q: Can we have lunch in the hotel?

A: Unfortunately, we do not provide lunch and dinner. Sorry for the inconvenience.

Information around the hotel

Q: Is there a convenience store nearby?

A: There are some convenience stores around the hotel (within 1-2 minutes walking distance). We will guide you at the front desk, please do not hesitate to ask us.


Q: Any restaurants you would like to recommend?

A: Our staff are happy to recommend some local restaurants for you, please feel free to proceed to the front desk and ask for the recommendations.


Q: How can I get information about sightseeing spots around the hotel?

A: We have information magazines about sightseeing spots and pamphlets of restaurants at the brochure corner on 1F, so please feel free to use it.
Also, the front staff will be happy to help you on your trip, so please do not hesitate to ask them.

Even in the staff blog, we have posted local information. Please take a look!

More details → Things to do in Okinawa / Sightseeing

About Hokke Club Group

Q: When did Hotel Hokke Club open?
A: The first hotel which is in front of Kyoto station opened in 1920. The concept of ‘one group one room’ is common nowadays. However, it was a creative idea for ideal hotel to provide a safe environment at that moment. As a business hotel pioneer, we receive compliments from businessmen, became popular for ladies, groups and families. Thanks to everyone’s support, we are going to have 100th anniversary in 2020.


Q: Who can stay in your hotel?
A: Everyone is welcome to stay in our hotels.
Started from a business hotel, Hokke Club is to make your journey more enjoyable. We appreciate if you can give us opinions for better service.


Q: How do I get to the hotel?
A: There are 12 Hotel Hokke Club locations across the country.
From the north, Sapporo, Hakodate, Sendai, Nagaoka, Fujisawa, Kyoto, Osaka, Hiroshima, Fukuoka, Kumamoto, Oita, and Kagoshima.
There are five Almont hotels. We have two stores in Sendai City, Tokyo’s Taito Ward (Asakusa), Kyoto City, and Naha City.
There are two Almont Inn locations. We are located in Tokyo’s Chuo Ward (Nihonbashi) and Fujisawa City.
We look forward to seeing you at the Hotel Hokka Club Group nationwide.


Q: Is Almont Hotel under Hokke Club group?
A: Yes, Almont Hotel is under Hokke Club group. Almont Hotel Kyoto opened in December, 2012. In April 2020, Hotel Hokke Club Asakusa, Hotel Hokke Inn Tokyo Nihonbashi, Hotel Hokke Club Naha-Shintoshin rebranded as Almont Hotel Asakusa, Almont Inn Nihonbashi, and Almont Hotel Naha-Omoromachi.
Aiming to be a hotel that the guests would like to come back again, we have been receiving good reviews.

System Requirements

Q: Any browsers would you like to recommend?
A: We would like to recommend the following browsers for better viewing experience.
※Depending on your OS or browser settings, you may not be able to view it even using the recommended browser.
■About the OS, browser and resolution

OS Browser Resolution(Display size)
Computer Windows7 or above Internet Explorer11 or above
Microsoft Edge
Firefox the latest version
Chrome the latest version
1024×768 or above
Smartphone iOS8 or above
Android4.4 or above
iOS standard
AndroidOS standard
1136×640 or above
Tablet iOS8 or above
Android4.4 or above
iOS standard
AndroidOS standard
1024×768 or above

■About plug-in
In order to display and print PDF files such as pamphlets and coupons, the Adobe Acrobat Reader plug-in is required. We would like to suggest you download the Adobe Acrobat Reader on their official website.
Adobe Acrobat Reader Install

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