Frequently asked questions

Q: Where is the nearest station?

A: From JR Sendai Station West Gate, go straight on Minamachi Street and the hotel is on the right side of Higashi 2nd Street.
For guests arriving by car, the hotel is located about 10 mins from Tohoku Expressway “Sendai Miyagi IC”.

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Q: Is there a parking lot?

A: There is a multi-storey parking lot available on a first come first serve basis.
1500 yen per night (14:00 ~ 11:00 the next day)
Addition fee is 200 yen for every 30 minutes.
Vehicle size : height 2m, width 1.85m, total length 5m
※ In case of full occupancy or height limit, we will guide you to the neighboring private parking lot. Since it is not a contracted parking lot, please make the payment directly there.

More details　→　Parking lot

Q: When will I make the payment?

A: You could pay at the hotel during check-in.
Additionnal charges (phone, cleaning, etc.) that occur during the stay have to be paid upon check-out.

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Q: Can I pay with a credit card?

A: The following credit cards are available.
VISA / JCB / Diners Club / Master Card / American Express / UnionPay

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Q: Can I use e-commerce?

A: The following are available.
QUIC Pay /nanaco / 交通IC / WAON / Edy / ALI Pay / WeChat Pay / PayPay / メルペイ / LINE Pay /au PAY / ゆうちょPay / 楽天Pay / d払い

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Q: When is the check-in / check-out time?

A: Check-in time is 14:00 and check-out time is 11:00.

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Q: Can I extend the check-out time?

A: Extension until 3:00 p.m. is available.
Extension fee is 5,940 yen until 13:00 and 9,900 yen until 15:00 for one person per room.

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Q: Can I send my luggage in advance to the hotel?

A: Yes, luggage storage in advance is available.
〒 980-0021 Miyagi-ken, Sendai-shi, Aoba-ku, Chuo 3-4-10
Almont Hotel Sendai Front Desk <Accommodation date / reservation name (full name)>
Please fill the invoice with your check-in date and your reservation name (full name) before sending it.
※ We may refuse luggage concerning health and safety such as raw items.
※ Please send it in order to arrive on the day before check-in or on the day of arrival.
※ For more details, please contact the hotel.

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Q: Can I get a receipt at the hotel for online payment with credit card?

A: Unfortunately, we can not issue receipts for online payment with credit card.
Please check directly on the site you reserved. There is a page that explained how to get a receipt. If you really need a receipt, please make the payment directly at the hotel.

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Q: Is there a Takkyubin service?

A: Service by Kuroneko Yamato is available.
Please make the advance payment / cash on delivery documents at the front desk.
Please note that shipping at check-out time is also crowded, so please come as soon as your scheduled is decided. We could accept it even the day before.

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Q: Is there a newspaper service?

A: We have morning newspaper available in the lobby on the 2nd floor. Please feel free to read them.

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Q: Can I get a best rate for booking on official website?

A: Yes, you can have a best rate on our homepage. Hotel Hokke Club Group guarantees the lowest price on the homepage.
However, since there are various conditions, please confirm it on the following page.

About Almont Hotel Official Site Best Rate

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Q: I haven’t received the confirmation email after reservation and the hotel hasn’t replied my inquiry email.
A: For those using the following address, please enable the reception of email from「@hokke.co.jp」.

NTT Docomo Enable the reception of email
Object: 「docomo.ne.jp」

SoftBank Enable the reception of email
Object:「softbank.ne.jp」「vodafone.ne.jp」「disney.ne.jp」「i.softbank.jp」

au Enable the reception of email
Object:「ezweb.ne.jp」「au.com」「ido.ne.jp」

Y!mobile(WILLCOM) Enable the reception of email Object:「pdx.ne.jp」「willcom.com」「wcm.ne.jp」「ymobile.ne.jp」

UQmobile　Enable the reception of email　Object:「uqmobile.jp」

For Yahoo, Google and Web mail user, if you did not receive the email, please check your spam folder just in case the email got delivered there instead of your inbox.

For details of setting, please contact the mobile carrier (mobile phone company).

Q: What kind of facilities do you have in the room?

A: The facilities are as follows.
★ Japanese bed ★ Duvet style bedding
★ LCD TV ★ Ion dryer
★ Washlet (bidet function) ★ Individual air conditioning
★ Air humidifier equipped with air cleaner ★ Empty refrigerator ★ Deodorant spray (Shimizu incense), etc.

The following amenities are available in the room.
Toothbrush set / razor / hairbrush / cotton swab / shampoo / rinse / body soap / face & hand soap / face towel / bath towel / nightwear / slipper

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Q: Can I talk to someone who are not staying at the hotel in the room?

A: For security purposes, non-hotel guests are not allowed to enter the hotel room, please kindly meet in the lobby. We are sorry for the inconvenience.

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Q: Is there an internet connection available?

Free Wi-Fi is available throughout the whole building. Please note that it is not possible to use it with a wired LAN.

More details　→　Internet connection

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Q: Do you have any rental items?

A: The following items could be rent at the front desk.
Please note that they are limited in numbers.

Iron, bed guard, sewing set, nail clipper, wine opener, desk lamp, desk, extension cord, ice pillow, blanket, thermometer, multi type charger

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Q: Is there massage service available?

A: Massage service is available (3,900 yen for 40 minutes, 5,900 yen for 60 minutes). Reception is until 24:30.
Please contact the front desk for the reservation.
Please directly pay by cash the massager.

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Q: Do you have a cleaning service?

A: Cleaning service is available at the front desk.
If you could bring your items at the reception by 22:00 in the evening, we will hand it over by 6:00 in the morning.
※ Not available on Sundays

Q: What kind of facilities are available in the hotel?

A: These are the facilities in the hotel.
1F Parking lot / Vending machine / Smoking space
2F Front / Lobby / Vending machine / Restaurant “Hanamomi”
3F Women bath, Coin laundry, Ice machine, Water fountain
4F Men bath, Coin laundry, Ice machine, Water fountain

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Q: Is there a public bath?

A: There is a public bath for men on 4F and women on 3F.
Usage hours are 16:00-26:00, 6:00-9:00.
A shampoo bar is available.

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Q: Is there a vending machine?

A: Yes, Vending machines are available in the parking lot space on the 1st floor and in the lobby on the 2nd floor. No alcoholic beverages are sold.

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Q: Is there a coin laundry?

A: There is a coin-operated laundry in each public bath.
Two washing machines with drying function are installed, detergent is automatically injected.
Please note that only 100-yen coins are accepted.

Q: What kind of breakfast do you provide?

A: We provide Japanese, Chinese and Western style breakfast buffet
Please come with your breakfast ticket during the opening hours during 6:30-10:00 (Please come before 9:30). Please feel free to buy tickets at the front desk.
Breakfast tickets are sold in the morning of the same day.

More details　→　Breakfast / Restaurant

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Q: Can we have dinner in the hotel?

A: Unfortunately, we do not provide dinner. Sorry for the inconvenience.
Our front staff could recommend you some places for dinner, please feel free to ask them anytime.

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Q: Can we have lunch in the hotel?

A: Unfortunately, we do not provide lunch. Sorry for the inconvenience.
Our front staff could recommend you some places for lunch, please feel free to ask them anytime.

Q: Is there a convenience store nearby?

A: There are many convenience stores around the hotel (within 1-2 minutes walking distance).
We will guide you at the front desk, please do not hesitate to ask us.

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Q: Any restaurants you would like to recommend?

A: Our staff are happy to recommend some local restaurants for you, please feel free to proceed to the front desk and ask for the recommendations.

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Q: How can I get information about sightseeing spots around the hotel?

A: We have information magazines about sightseeing spots and pamphlets of restaurants in the lobby on 1F, so please feel free to use it.
Also, the front staff will be happy to help you on your trip, so please do not hesitate to ask them.
More details　→　Things to do in Sendai / Sightseeing

Q: When did Hotel Hokke Club open?
A: The first hotel which is in front of Kyoto station opened in 1920. The concept of ‘one group one room’ is common nowadays. However, it was a creative idea for ideal hotel to provide a safe environment at that moment. As a business hotel pioneer, we receive compliments from businessmen, became popular for ladies, groups and families. Thanks to everyone’s support, we are going to have 100th anniversary in 2020.

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Q: Who can stay in your hotel?
A: Everyone is welcome to stay in our hotels.
Started from a business hotel, Hokke Club is to make your journey more enjoyable. We appreciate if you can give us opinions for better service.

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Q: Are there hotels nationwide?
A: There are 11 Hotel Hokke Club locations across the country. From the north, Sapporo, Hakodate, Nagaoka, Fujisawa, Kyoto, Osaka, Hiroshima, Fukuoka, Kumamoto, Oita, and Kagoshima.
There are five Almont hotels. We have locations in Tokyo, Sendai City, and Kyoto City. We have two stores in Naha City.
There are two Almont Inn locations. We are located in Tokyo’s Chuo Ward (Nihonbashi) and Fujisawa City.
We look forward to seeing you at the Hotel Hokke Club Group nationwide.

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Q: Is Almont Hotel under Hokke Club group?
A: Yes, Almont Hotel is under Hokke Club group. Almont Hotel Kyoto opened in December, 2012. In April 2020, Hotel Hokke Inn Tokyo Nihonbashi, Hotel Hokke Club Naha-Shintoshin rebranded as Almont Inn Nihonbashi, and Almont Hotel Naha-Omoromachi. Almont Hotel Nippori also opened in May 2021.
Aiming to be a hotel that the guests would like to come back again, we have been receiving good reviews.