Frequently asked questions

Frequently asked questions

FAQ

Here are the most frequently asked questions by our guests at Almont Inn Shonan Fujisawa.
Please do not hesitate to contact us via the inquiry form below if cannot find an answer to your question.

About access to the hotel

Q: Where is the nearest station?

A: Our hotel is located about 4 minutes walk from north exit of Fujisawa Station on JR Tokaido main line, Odakyu line and Enoshima Electric Railway. It is a convenient location for business as well as sightseeing.
Please check the directions from JR Fujisawa Station to the hotel on the following page.

More details → Access

■ From Haneda Airport
About 95 minutes by limousine bus from Haneda Airport to Fujisawa station


Q: Is there a parking lot?

A: We are sorry but there is no parking lot in the hotel. We will lead you to the nearby coin parking lot.
※ The parking lot that we are introducing is “Fujisawa Gate Park”.
Price: Maximum 1,700 yen for 24 hours after entering
※ There is no discount as it is not an affiliated parking lot. Please understand.

About reservation / check-in / service

Q: When will I make the payment?

A: You could pay at the hotel during check-in.
Additionnal charges (phone, cleaning, etc.) that occur during the stay have to be paid upon check-out.


Q: Can I pay with a credit card?

A: The following credit cards are available.
VISA / JCB / Diners Club / Master Card / American Express / UnionPay


Q: When is the check-in / check-out time?

A: Check-in time is 15:00 and check-out time is 11:00.


Q: Can I extend the check-out time?

A: We can accept late check-out until 15:00.
Until 13:00, 30% of the basic accommodation fee will be charged
Until 15:00, 50% of the basic accommodation fee will be charged


Q: Can I send my luggage in advance to the hotel?

A: Yes, luggage storage in advance is available.
〒 251-0052, Kanagawa-ken, Fujisawa-shi, Fujisawa 110-4
Almont Inn Shonan-Fujisawa Front Desk <Accommodation date / reservation name (full name)>
Please fill the invoice with your check-in date and your reservation name (full name) before sending it.
※ We may refuse luggage concerning health and safety such as raw items.
※ Please send it in order to arrive on the day before check-in or on the day of arrival.
※ For more details, please contact the hotel.


Q: Can I get a receipt at the hotel for online payment with credit card?

A: Unfortunately, we can not issue receipts for online payment with credit card.
Please check directly on the site you reserved. There is a page that explained how to get a receipt. If you really need a receipt, please make the payment directly at the hotel.


Q: Is there a Takkyubin service?

A: Service by Kuroneko Yamato is available.
Please make the advance payment / cash on delivery documents at the front desk.
Please note that shipping at check-out time is also crowded, so please come as soon as your scheduled is decided. We could accept it even the day before.


Q: Can I get a best rate for booking on official website?

A: Yes, you can have a best rate on our homepage. Hotel Hokke Club Group guarantees the lowest price on the homepage.


Q: I haven’t received the confirmation email after reservation and the hotel hasn’t replied my inquiry email.
A: For those using the following address, please enable the reception of email from「@hokke.co.jp」.

NTT Docomo   Enable the reception of email
Object: 「docomo.ne.jp」

SoftBank   Enable the reception of email
Object:「softbank.ne.jp」「vodafone.ne.jp」「disney.ne.jp」「i.softbank.jp」

au   Enable the reception of email
Object:「ezweb.ne.jp」「biz.ezweb.ne.jp」「augps.ezweb.ne.jp」「ido.ne.jp」

Y!mobile(WILLCOM)   Enable the reception of email   Object:「pdx.ne.jp」「willcom.com」「wcm.ne.jp」

For Yahoo, Google and Web mail user, if you did not receive the email, please check your spam folder just in case the email got delivered there instead of your inbox.

For details of setting, please contact the mobile carrier (mobile phone company).

About the guest rooms

Q: What kind of facilities do you have in the room?

A: The facilities are as follows.
★ Simmons pocket coil bed ★ Duvet style bedding
★ Bright ceiling light ★ Writing desk (ideal for work and study)
★ LCD TV (32 inch for single room) ★ Ion dryer
★ Washlet (bidet function) ★ Individual air conditioning
★ Air humidifier equipped with air cleaner ★ Empty refrigerator ★ Deodorant spray (Shimizu incense), etc.

The following amenities are available in the room.
Toothbrush set / razor / hairbrush / cotton swab / shampoo / rinse / body soap / face & hand soap / face towel / bath towel / nightwear / slipper


Q: Can I talk to someone who are not staying at the hotel in the room?

A: For security purposes, non-hotel guests are not allowed to enter the hotel room, please kindly meet in the lobby. We are sorry for the inconvenience.


Q: Is there an internet connection available?

Free Wi-Fi is available throughout the whole building. Please note that it is not possible to use it with a wired LAN.

More details → Internet connection


Q: Do you have any rental items?

A: The following items could be rent at the front desk.
Please note that they are limited in numbers.

Trouser presser, humidifier, iron, mobile charger


Q: Do you have a cleaning service?

A: Cleaning service is available at the front desk (charged). If you could bring your items at the reception by 9:00 in the morning, we will hand it over by 18:00 in the evening. ※ Not available on Sundays and during National holidays.

About the facilities

Q: What kind of facilities are available in the hotel?

A: These are the facilities in the hotel.
1F Restaurant “Hanamomi” / 1F Front / 1F Lobby / 1F Brochure corner / 1F Free space / 3F Coin laundry / 3F Vending machine


Q: Is there a public bath?

A: Unfortunately, there is no public bath in our hotel. Sorry for the inconvenience.


Q: Is there a vending machine?

A: Yes, there are vending machines on 3F.


Q: Is there a coin laundry?

A: There is a coin-operated laundry on 3F.
Two washing machines are available.

About the breakfast

Q: What kind of breakfast do you provide?

A: We provide Japanese, Chinese and Western style breakfast buffet
Please come with your breakfast ticket during the opening hours during 7:00-10:00 (Please come before 9:30).

More details → Breakfast / Restaurant


Q: Can we have dinner in the hotel?

A: Our restaurant is only open for breakfast.
Our front staff could recommend you some places for dinner, please feel free to ask them anytime.


Q: Can we have lunch in the hotel?

A: Unfortunately, we do not provide lunch and dinner. Sorry for the inconvenience.

Information around the hotel

Q: Is there a convenience store nearby?

A: There are some Seven Eleven stores around the hotel (within 1 minute walking distance).
We will guide you at the front desk, please do not hesitate to ask us.


Q: Any restaurants you would like to recommend?

A: Our staff are happy to recommend some local restaurants for you, please feel free to proceed to the front desk and ask for the recommendations.


Q: How can I get information about sightseeing spots around the hotel?

A: We have information magazines about sightseeing spots and pamphlets of restaurants near the front desk, so please feel free to use it.
Also, the front staff will be happy to help you on your trip, so please do not hesitate to ask them.
More details → Things to do in Shonan-Fujisawa / Sightseeing

About Hokke Club Group

Q: When did Hotel Hokke Club open?
A: The first hotel which is in front of Kyoto station opened in 1920. The concept of ‘one group one room’ is common nowadays. However, it was a creative idea for ideal hotel to provide a safe environment at that moment. As a business hotel pioneer, we receive compliments from businessmen, became popular for ladies, groups and families. Thanks to everyone’s support, we are going to have 100th anniversary in 2020.


Q: Who can stay in your hotel?
A: Everyone is welcome to stay in our hotels.
Started from a business hotel, Hokke Club is to make your journey more enjoyable. We appreciate if you can give us opinions for better service.


Q: How do I get to the hotel?
A: There are 12 Hotel Hokke Club locations across the country.
From the north, Sapporo, Hakodate, Sendai, Nagaoka, Fujisawa, Kyoto, Osaka, Hiroshima, Fukuoka, Kumamoto, Oita, and Kagoshima.
There are five Almont hotels. We have two stores in Sendai City, Tokyo’s Taito Ward (Asakusa), Kyoto City, and Naha City.
There are two Almont Inn locations. We are located in Tokyo’s Chuo Ward (Nihonbashi) and Fujisawa City.
We look forward to seeing you at the Hotel Hokka Club Group nationwide.


Q: Is Almont Hotel under Hokke Club group?
A: Yes, Almont Hotel is under Hokke Club group. Almont Hotel Kyoto opened in December, 2012. In April 2020, Hotel Hokke Club Asakusa, Hotel Hokke Inn Tokyo Nihonbashi, Hotel Hokke Club Naha-Shintoshin rebranded as Almont Hotel Asakusa, Almont Inn Nihonbashi, and Almont Hotel Naha-Omoromachi.
Aiming to be a hotel that the guests would like to come back again, we have been receiving good reviews.

System Requirements

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■About plug-in
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