Frequently asked questions

Frequently asked questions

FAQ

Here are the most frequently asked questions by our guests at Hotel Hokke Club Fukuoka.
Please do not hesitate to contact us via the inquiry form below if cannot find an answer to your question.

About access to the hotel

Q: Where is the nearest station?

A: After going out from Hakata exit of Hakata station, there is a street in front of you.
Please go over to the West Japan City Bank on the opposite side and proceed straight to the left.
You will pass by ANA Crowne Plaza Hotel, Sutton Hotel Hakata City and Nippon Rental Car.
Proceed forward and cross the street, the hotel will be on the right side.

More details → Access to the hotel


Q: Is there a parking lot?

A: We are sorry but there is no parking lot in the hotel. We will lead you to the nearby parking lot.

About reservation / check-in / service

Q: When will I make the payment?

A: You could pay at the hotel during check-in.
Additionnal charges (phone, cleaning, etc.) that occur during the stay have to be paid upon check-out.


Q: Can I pay with a credit card?

A: The following credit cards are available.
VISA / JCB / Diners Club / Master Card / American Express / UnionPay


Q: When is the check-in / check-out time?

A: “Check-in”
Check-in time is from 15:00.
Late check-in is possible as we have a 24 hour reception.
Please contact us when you have passed the check-in time specified in your reservation.
“Check-out”
Check-out time is 10:00.
Times could be different depending on your accommodation plan, please confirm it when making your reservation.


Q: Can I extend the check-out time?

A: We can accept late check-out until 15:00. From 10:00, the extension fee will be 1000 yen per room and per hour.


Q: Could you keep my luggages before check-in / after check-out?

We could keep it for you at the front desk before check-in and after check-out.


Q: Can I send my luggage in advance to the hotel?

A: Yes, luggage storage in advance is available.
3 Chome-1-90 Sumiyoshi, Hakata Ward, Fukuoka, Fukuoka Prefecture 812-0018
Hotel Hokke Club Fukuoka front desk
<Accommodation date / reservation name (full name)>
Please kindly fill in the reservation name of the person staying in the hotel.
※ We may refuse luggage concerning health and safety such as raw items.
※ Please send it in order to arrive on the day before check-in or on the day of arrival.
※ For more details, please contact the hotel.


Q: Is there medicine in the hotel?

A: According to the regulations of the Pharmaceutical Affairs Law, please understand that we can not give you medicines without any medical agreement. Please prepare it in advance before traveling or purchase it in a hospital or pharmacy. Adhesives, gauze, thermometer, ice pillow, etc. are available. Also, in case of emergency, we will guide you to a nearby hospital or pharmacy. Thanks for your understanding.


Q: Can I get a receipt at the hotel for online payment with credit card?

A: Unfortunately, we can not issue receipts for online payment with credit card.
Please check directly on the site you reserved. There is a page that explained how to get a receipt.
If you really need a receipt, please make the payment directly at the hotel.


Q: Is there a Takkyubin service?

A: Service by Kuroneko Yamato is available.
Please contact the front desk if you need to use other agencies.


Q: Is there a newspaper service?

A: We have morning newspaper available next to the front desk. Please feel free to read them.


Q: I would like to send a letter, could I post it in the hotel?

A: Please bring it to the front desk.


Q: I forgot my mobile phone charger, can I rent it in the hotel?

A: Multi-type chargers are available in the desk drawer in your room.
Non-compatible models can be rented at the front desk. Please do not hesitate to contact us.


Q: What about forgotten items?

A: We could keep forgotten items for 1 month.
Food, etc. are discarded within the day due to hygiene concern.
Please understand that we will not contact you for this matter.


Q: Can I get a best rate for booking on official website?

A: Yes, you can have a best rate on our homepage. Hotel Hokke Club Group guarantees the lowest price on the homepage.


Q: I haven’t received the confirmation email after reservation and the hotel hasn’t replied my inquiry email.
A: For those using the following address, please enable the reception of email from「@hokke.co.jp」.

NTT Docomo   Enable the reception of email
Object: 「docomo.ne.jp」

SoftBank   Enable the reception of email
Object:「softbank.ne.jp」「vodafone.ne.jp」「disney.ne.jp」「i.softbank.jp」

au   Enable the reception of email
Object:「ezweb.ne.jp」「biz.ezweb.ne.jp」「augps.ezweb.ne.jp」「ido.ne.jp」

Y!mobile(WILLCOM)   Enable the reception of email   Object:「pdx.ne.jp」「willcom.com」「wcm.ne.jp」

For Yahoo, Google and Web mail user, if you did not receive the email, please check your spam folder just in case the email got delivered there instead of your inbox.

For details of setting, please contact the mobile carrier (mobile phone company).

About the guest rooms

Q: What kind of facilities do you have in the room?

A: The facilities are as follows.
★ TV ★ Internet connection (Wi-Fi available) ★ Bath ★ Washlet (bidet function) ★ Air conditioner ★ Air purifier with humidification function ★ Empty refrigerator ★ Electric kettle ★ Ion dryer ★ Mobile charger ★ LAN cable ★ Shimizu incense ★ Hanger ★ Shoe horn ★ Alarm Clock ★ Trouser press (free rental)

The following amenities are available in the room.
Toothbrush set / razor / hairbrush / cotton swab / shampoo / rinse / body soap / face & hand soap / face towel / bath towel / nightwear / slipper


Q: Can I talk to someone who are not staying at the hotel in the room?

A: For security purposes, non-hotel guests are not allowed to enter the hotel room, please kindly meet in the lobby. We are sorry for the inconvenience.


Q: Is there an internet connection available?

A: We have wired LAN available. LAN cable is in the desk drawer in your room.
Free WiFi is also available in the guest rooms and the lobby.

More details → Internet connection


Q: What kind of equipments are available at the PC corner?

A: We have two PCs and one printer (free) available for our guests.
It is available 24 hours. Computers and printers are available free of charge.
If you have a computer with you, you could use the LAN cable installed in your room.


Q: Do you have any rental items?

A: The following items could be rent at the front desk.
Please note that they are limited in numbers.
Iron, cooking ustensils, sewing set, nail clipper, wine opener, bottle opener, thermometer, umbrella.


Q: Is there massage service available?

A: Massage service is available.
We have body massage (45 minutes, 60 minutes),
Foot oil massage and asthenopia massage are also available.
Please directly pay by cash the massager.


Q: Could you do a wake-up call?

A: Yes, it is possible. Please set up a wake-up call with the phone in the room.
Please dial 99 first and then you need to specify the time.
For example, if your desired time is AM7:30, press 990730 to set it up.


Q: Do you have a cleaning service?

A: If you could bring your items at the reception by 10:00 in the morning, we will hand it over by 17:00 in the evening.
(it will be done by 19:00 on Saturdays and Sundays)

About the public bath

Q: What kind of facilities are available in the hotel?

A: These are the facilities in the hotel.
1F Restaurant “Lotus” / B1F Spa / 1F PC corner / B1F Coin laundry / 2F Meeting room / 2F Vending machine / 2F Ice machine / 2F Microwave


Q: Is there a public bath / onsen?

A: There is a public bath for both men and women.
Usage hours are 15:00-25:00, 6:00-10:00.
Please bring towels from your room.


Q: Is there a vending machine?

A: Yes, there are vending machines selling soft drinks and alcoholic drinks on each floor on 2F.
There is also an ice machine on 2F.


Q: Is there a coin laundry?

A: We installed 2 washing machines and 2 dryers for both men and women.
The washing machine could be used for 200 yen (detergent is automatically injected) per time, the dryer could be used for 100 yen for 30 minutes.


Q: Is the annex building different?

A: The entrance and the front desk are at the same place.
The annex building is divided by elevator.

About the breakfast

Q: What kind of breakfast do you provide?

A: We provide Japanese and Western style breakfast buffet centered around Fukuoka’s local cuisine. Operating hours are from 6:30-10:00
(Please come by 9:30). The breakfast will be served at 1F Restaurant “Lotus”.

More details → Breakfast / Restaurant


Q: Can I have breakfast without staying?

A: Breakfast is only available for our staying guests. Sorry for the inconvenience.


Q: Can we have dinner in the hotel?

A: Our restaurant is only open for breakfast.
Our front staff could recommend you some places for dinner, please feel free to ask them anytime.


Q: Can we have lunch in the hotel?

A: Unfortunately, we do not provide lunch and dinner. Sorry for the inconvenience.


Q: Is it possible to have breakfast in my room?

A: We are sorry but please enjoy your breakfast at the restaurant.
Please note that we are careful about food poisoning.
However, if it is difficult to eat and drink at the restaurant due to some reasons such as illness, please ask us at the front desk. Thank you for your understanding.

Information around the hotel

Q: Is there a convenience store nearby?

A: There are many convenience stores around the hotel (within 1-2 minutes walking distance).
We will guide you at the front desk, please do not hesitate to ask us.


Q: Any restaurants you would like to recommend?

A: Our staff are happy to recommend some local restaurants for you, please feel free to proceed to the front desk and ask for the recommendations.


Q: How can I get information about sightseeing spots around the hotel?

A: We have information magazines about sightseeing spots and pamphlets of restaurants in the elevator hall, so please feel free to use it.
Also, the front staff will be happy to help you on your trip, so please do not hesitate to ask them.

More details → Things to do in Fukuoka / Sightseeing


Q: How to go to Canal City?

A: Please go left after leaving the hotel and follow the street straightly. It is a 7-minute walk.


Q: How to go to Nakasu?

A: It takes about 15 minutes walk from the hotel. If you are more than one person, we recommend to use a taxi.


Q: How to go to Tenjin?

A: There is a bus stop “Train station 4-chome” located 2 minutes walk from the hotel.
The bus is bound for Tenjin (150 yen). The journey takes about 15 minutes.

About Hokke Club Group

Q: When did Hotel Hokke Club open?
A: The first hotel which is in front of Kyoto station opened in 1920. The concept of ‘one group one room’ is common nowadays. However, it was a creative idea for ideal hotel to provide a safe environment at that moment. As a business hotel pioneer, we receive compliments from businessmen, became popular for ladies, groups and families. Thanks to everyone’s support, we are going to have 100th anniversary in 2020.


Q: Who can stay in your hotel?
A: Everyone is welcome to stay in our hotels.
Started from a business hotel, Hokke Club is to make your journey more enjoyable. We appreciate if you can give us opinions for better service.


Q: How do I get to the hotel?
A: There are 12 Hotel Hokke Club locations across the country.
From the north, Sapporo, Hakodate, Sendai, Nagaoka, Fujisawa, Kyoto, Osaka, Hiroshima, Fukuoka, Kumamoto, Oita, and Kagoshima.
There are five Almont hotels. We have two stores in Sendai City, Tokyo’s Taito Ward (Asakusa), Kyoto City, and Naha City.
There are two Almont Inn locations. We are located in Tokyo’s Chuo Ward (Nihonbashi) and Fujisawa City.
We look forward to seeing you at the Hotel Hokka Club Group nationwide.


Q: Is Almont Hotel under Hokke Club group?
A: Yes, Almont Hotel is under Hokke Club group. Almont Hotel Kyoto opened in December, 2012. In April 2020, Hotel Hokke Club Asakusa, Hotel Hokke Inn Tokyo Nihonbashi, Hotel Hokke Club Naha-Shintoshin rebranded as Almont Hotel Asakusa, Almont Inn Nihonbashi, and Almont Hotel Naha-Omoromachi.
Aiming to be a hotel that the guests would like to come back again, we have been receiving good reviews.

System Requirements

Q: Any browsers would you like to recommend?
A: We would like to recommend the following browsers for better viewing experience.
※Depending on your OS or browser settings, you may not be able to view it even using the recommended browser.
■About the OS, browser and resolution

OS Browser Resolution(Display size)
Computer Windows7 or above Internet Explorer11 or above
Microsoft Edge
Firefox the latest version
Chrome the latest version
1024×768 or above
Smartphone iOS8 or above
Android4.4 or above
iOS standard
AndroidOS standard
1136×640 or above
Tablet iOS8 or above
Android4.4 or above
iOS standard
AndroidOS standard
1024×768 or above

■About plug-in
In order to display and print PDF files such as pamphlets and coupons, the Adobe Acrobat Reader plug-in is required. We would like to suggest you download the Adobe Acrobat Reader on their official website.
Adobe Acrobat Reader Install

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