Frequently asked questions

Frequently asked questions

FAQ

Here are the most frequently asked questions by our guests at Hotel Hokke Club Hakodate.
Please do not hesitate to contact us via the inquiry form below if cannot find an answer to your question.

About access to the hotel

Q: Where is the nearest station?
A: If you are come from Hakodate Station, using the tramway is convenient. Take the tramway in front of the station bound for Yu no Kawa and Goryokaku and get off at the station “Goryokakukoenmae”.
The white building with 12 floors on the left side about 100m from the stop is our hotel.
It takes about 15 minutes by using the tramway and the fare is 230 yen. It takes about 10 minutes by taxi and the cost is about 1500 yen.
We could guide you from JR Hakodate station to the hotel directly on your smartphone from the following page.

More details → Directions to the hotel


Q: Is there a parking lot?
A: Since it is an affiliated parking lot, the number of slots are limited. Please note that it works on a first-come-first-served basis.
Parking fare will be 700 yen per night with payment upon arrival (10 slots underground, 39 slots on the ground).

About reservation / check-in / service

Q: When will I make the payment?
A: You could pay at the hotel during check-in. Additionnal charges (phone, cleaning, etc.) that occur during the stay have to be paid upon check-out.


Q: Can I pay with a credit card?
A: The following credit cards are available.
VISA / JCB / American Express / Diner’s Club / UC / DC / NICOS / Bank Card / UFJ Card / Saison / AEON / JACCS / Debit card


Q: When is the check-in / check-out time?
A: Check-in time is 14:00 and check-out time is 11:00.


Q: Can I extend the check-out time?
A: We can accept late check-out until 14:00. Extension fee is 1210 yen per hour and per room.


Q: Can I send my luggage in advance to the hotel?
A: Yes, luggage storage in advance is available.

Address: 〒 040-0011, Hokkaido, Hakodate-shi, Honcho 27-1
Hotel Hokke Club Hakodate front desk <Accommodation date / reservation name (full name)>
Please kindly fill in the reservation name of the person staying in the hotel.
※ We may refuse luggage concerning health and safety such as raw items.
※ Please send it in order to arrive on the day before check-in or on the day of arrival.
※ For more details, please contact the hotel.


Q: Can I get a receipt at the hotel for online payment with credit card?
A: Unfortunately, we can not issue receipts for online payment with credit card.
Please check directly on the site you reserved. There is a page that explained how to get a receipt.
If you really need a receipt, please make the payment directly at the hotel.


Q: Is there a Takkyubin service?
A: Service by Kuroneko Yamato is available.
Please make the advance payment / cash on delivery documents at the front desk.
Please note that shipping at check-out time is also crowded, so please come as soon as your scheduled is decided. We could accept it even the day before.


Q: Is there a newspaper service?
A: We can deliver the newspaper to your room (around 7am) if you can apply at the reception (charges will apply).


Q: Can I get a best rate for booking on official website?
A: Yes, you can have a best rate on our homepage. Hotel Hokke Club Group guarantees the lowest price on the homepage.


Q: I haven’t received the confirmation email after reservation and the hotel hasn’t replied my inquiry email.
A: For those using the following address, please enable the reception of email from「@hokke.co.jp」.

NTT Docomo Enable the reception of email
Object: 「docomo.ne.jp」

SoftBank Enable the reception of email
Object:「softbank.ne.jp」「vodafone.ne.jp」「disney.ne.jp」「i.softbank.jp」

au Enable the reception of email
Object:「ezweb.ne.jp」「au.com」「ido.ne.jp」

Y!mobile(WILLCOM) Enable the reception of email Object:「pdx.ne.jp」「willcom.com」「wcm.ne.jp」「ymobile.ne.jp」

UQmobile Enable the reception of email Object:「uqmobile.jp」

For Yahoo, Google and Web mail user, if you did not receive the email, please check your spam folder just in case the email got delivered there instead of your inbox.

For details of setting, please contact the mobile carrier (mobile phone company).

About the guest rooms

Q: What kind of facilities do you have in the room?
A: ★Simmons pocket coil mattresses ★Duvet bedding (feather quilt)
★Bright ceiling lights ★Writing desk (suitable for work and study)
★LCD TV (Single room 32 inch, Twin and Japanese room 43 inch) ★Ionic hair dryer ★Washlet (bidet function)
★Air purifier with humidification function ★Empty refrigerator ★spray deodorant(Seisuika) and etc.

The following amenities are available in the room.
Toothbrush set / razor / hairbrush / cotton swab / shampoo / rinse / body soap / face & hand soap / face towel / bath towel / nightwear / slipper


Q: Can I talk to someone who are not staying at the hotel in the room?
A: For security purposes, non-hotel guests are not allowed to enter the hotel room, please kindly meet in the lobby. We are sorry for the inconvenience.


Q: Is there an internet connection available?
A: Free Internet connection is available in the room via wired LAN and Wi-Fi. (You can find LAN cable in the room.)

More details → Internet connection


Q: Do you have any rental items?
A: The following items could be rent at the front desk. Blanket, pillow, desk lamp, thermometer, water pillow, sewing set, iron, nail clipper, bottle opener, etc.


Q: Is there massage service available?
A: Massage service is available at the front desk. Reception time is until midnight. The price is 3700 yen for 40 minutes. There is also an aroma massage (from 13000 yen for 60 minutes). Please pay directly the person in charge of the service.


Q: Do you have a cleaning service?
A: If you could bring your items at the reception by 10:00 in the morning, we will hand it over in the evening (closed on Sundays and National holidays). There is a coin-operated laundrette on the 3rd floor of the hotel.

About the public bath

Q: What kind of facilities are available in the hotel?
A: These are facilities in the hotel.
1F Restaurant “Lotus” / 3F Spa / 1F PC Corner / 3F Coin laundry / 1F Brochure Corner / 3 · 4 · 9F Vending Machines / 4F Ice Machine


Q: Is there a public bath?
A: There is a public bath for both men and women on 3F.
Enjoy the time of healing by relaxing yourself in Komeiseki Onsen®「Hoshi no yu」which is Artificial hot spring「semi-natural」.
Usage hours are 16:00-25:00, 6:00-9:00.


Q: Is there a vending machine?
A: Yes, there are vending machines selling soft drinks and alcoholic drinks on 3F, 4F and 9F. There is also an ice machine on 4F.


Q: Is there a coin laundry?
A: Yes, there is a coin laundry in the hotel on 3F.
We installed two washing machine and dryer. Detergent is automatically injected.

About the breakfast

Q: What kind of breakfast do you provide?
A: We provide Japanese and western style breakfast buffet.
Please come with your breakfast ticket during the opening hours during 6:30-10:00 (Please come before 9:30).

More details → Breakfast / Restaurant


Q: Can we have dinner in the hotel?
A: We only provide dinner buffet every Friday, Saturday and Sunday.
Regarding dinner on the other days of the week, our front staff could recommend you some places, please feel free to ask them anytime.
※ Dinner buffet will end on March 31, 2019.

More details → Dinner buffet


Q: Can we have lunch in the hotel?
A: We provide a lunch buffet with mainly Western cuisine.
We can accommodate groups up to 50 people. Large buses can also be accepted.
Please kindly understand that depending on the reservation situation on the day, it may be not available. Please contact us by phone.

More details → Lunch buffet

Information around the hotel

Q: Is there a convenience store nearby?
A: There are many convenience stores around the hotel (within 1-5 minutes walking distance).
We will guide you at the front desk, please do not hesitate to ask us.


Q: Any restaurants you would like to recommend?
A: Our staff are happy to recommend some local restaurants for you, please feel free to proceed to the front desk and ask for the recommendations.


Q: How can I get information about sightseeing spots around the hotel?
A: We have information magazines about sightseeing spots of Hakodate, pamphlets of restaurants, etc., so please feel free to use it.
Also, the front staff will be happy to help you on your trip, so please do not hesitate to ask them.

About Hokke Club Group

Q: When did Hotel Hokke Club open?
A: The first hotel which is in front of Kyoto station opened in 1920. The concept of ‘one group one room’ is common nowadays. However, it was a creative idea for ideal hotel to provide a safe environment at that moment. As a business hotel pioneer, we receive compliments from businessmen, became popular for ladies, groups and families. Thanks to everyone’s support, we are going to have 100th anniversary in 2020.


Q: Who can stay in your hotel?
A: Everyone is welcome to stay in our hotels.
Started from a business hotel, Hokke Club is to make your journey more enjoyable. We appreciate if you can give us opinions for better service.


Q: How do I get to the hotel?
A: There are 12 Hotel Hokke Club locations across the country.
From the north, Sapporo, Hakodate, Sendai, Nagaoka, Fujisawa, Kyoto, Osaka, Hiroshima, Fukuoka, Kumamoto, Oita, and Kagoshima.
There are five Almont hotels. We have two stores in Sendai City, Tokyo’s Taito Ward (Asakusa), Kyoto City, and Naha City.
There are two Almont Inn locations. We are located in Tokyo’s Chuo Ward (Nihonbashi) and Fujisawa City.
We look forward to seeing you at the Hotel Hokka Club Group nationwide.


Q: Is Almont Hotel under Hokke Club group?
A: A: Yes, Almont Hotel is under Hokke Club group. Almont Hotel Kyoto opened in December, 2012. In April 2020, Hotel Hokke Club Asakusa, Hotel Hokke Inn Tokyo Nihonbashi, Hotel Hokke Club Naha-Shintoshin rebranded as Almont Hotel Asakusa, Almont Inn Nihonbashi, and Almont Hotel Naha-Omoromachi.
Aiming to be a hotel that the guests would like to come back again, we have been receiving good reviews.

System Requirements

Q: Any browsers would you like to recommend?
A: We would like to recommend the following browsers for better viewing experience.
※Depending on your OS or browser settings, you may not be able to view it even using the recommended browser.
■About the OS, browser and resolution

OS Browser Resolution(Display size)
Computer Windows7 or above Internet Explorer11 or above
Microsoft Edge
Firefox the latest version
Chrome the latest version
1024×768 or above
Smartphone iOS8 or above
Android4.4 or above
iOS standard
AndroidOS standard
1136×640 or above
Tablet iOS8 or above
Android4.4 or above
iOS standard
AndroidOS standard
1024×768 or above

■About plug-in
In order to display and print PDF files such as pamphlets and coupons, the Adobe Acrobat Reader plug-in is required. We would like to suggest you download the Adobe Acrobat Reader on their official website.
Adobe Acrobat Reader Install

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