Frequently asked questions

Q: Where is the nearest station?

A: [JR Hiroshima Station]
・Approximately 10 minutes by car from the south exit of JR Hiroshima Station.
・Approximately 20 minutes by tram from the south exit of JR Hiroshima Station to Fukuromachi station.
・Approximately 10 minutes by bus from the south exit of JR Hiroshima Station (Eki-Machi Loop Bus clockwise) to “Shira Shrine Mae”.

[Hiroshima Airport]
It takes approximately 50 minutes by limousine bus from Hiroshima airport to Hiroshima bus center. Our hotel is located about 10 minutes walk from Hiroshima bus center.

More details　→　Access

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Q: Is there a parking lot?

A: Yes, there is a multi-level parking lot with 60 slots working on a first-come-first-served basis.
Price per night: 1300 yen
Car limitations: 48 slots with height 1.55m or less, 12 slots up to 2.05m
※ Reservations are not available.
※ In case of full occupancy or height limit, we will lead you to another affiliated parking lot or nearby coin parking lot.

More details　→　Parking lot

Q: When will I make the payment?

A: You could pay at the hotel during check-in.
Additionnal charges (phone, cleaning, etc.) that occur during the stay have to be paid upon check-out.

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Q: Can I pay with a credit card?

A: The following credit cards are available.
VISA / JCB / Diners Club / Master Card / American Express / UnionPay

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Q: When is the check-in / check-out time?

A: Check-in time is 15:00 and check-out time is 10:00.

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Q: Can I send my luggage in advance to the hotel?

A: Yes, luggage storage in advance is available（Cash on delivery will not be accepted）.
7-７ Nakamachi, Naka-ku, Hiroshima-shi, Hiroshima-ken 730-0037
Hotel Hokke Club Hiroshima front desk <Accommodation date / reservation name (full name)>
Please kindly fill in the reservation name of the person staying in the hotel.
※ We may refuse luggage concerning health and safety such as raw items.
※ Please send it in order to arrive on the day before check-in or on the day of arrival.
※ For more details, please contact the hotel.

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Q: Can I get a receipt at the hotel for online payment with credit card?

A: Unfortunately, we can not issue receipts for online payment with credit card.
Please check directly on the site you reserved. There is a page that explained how to get a receipt.
If you really need a receipt, please make the payment directly at the hotel.

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Q: Is there a Takkyubin service?

A: Service by Kuroneko Yamato is available.
Please make the advance payment / cash on delivery documents at the front desk.
Please note that shipping at check-out time is also crowded, so please come as soon as your scheduled is decided. We could accept it even the day before.

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Q: Is there a newspaper service?

A: We have morning newspaper available next to the front desk. Please feel free to read them. We also sell the Nikkei newspaper at the front desk.
※ Please understand that there are limited in number and could be sold out.

Q: Can I get a best rate for booking on official website?

A: Yes, you can have a best rate on our homepage. Hotel Hokke Club Group guarantees the lowest price on the homepage.
However, since there are various conditions, etc., please confirm it on the following page.

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Q: What kind of facilities do you have in the room?

A: The facilities are as follows.
★Simmons pocket coil mattresses ★Duvet bedding
★Bright ceiling lights ★LCD TV ★Ionic hair dryer
★Washlet (bidet function) ★Individual air conditioning
★Empty refrigerator ★spray deodorant and etc.

The following amenities are available in the room.
Toothbrush set / razor / hairbrush / cotton swab / shampoo / rinse / body soap / face & hand soap / face towel / bath towel / nightwear / slipper

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Q: Can I talk to someone who are not staying at the hotel in the room?

A: For security purposes, non-hotel guests are not allowed to enter the hotel room, please kindly meet in the lobby. We are sorry for the inconvenience.

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Q: Is there an internet connection available?

A: Free Internet connection is available in the room via wired LAN and Wi-Fi. (You can find LAN cable in the room.)

More details　→　Internet connection

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Q: Do you have any rental items?

A: The following items could be rent at the front desk.
Please note that they are limited in numbers.
Iron, blanket, humidifier, desk lamp, thermometer, sewing set, nail clipper, bottle opener

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Q: Is there massage service available?

A: Only foot massage is available.
Fee: 4,000 yen for 30 minutes, 5,000 yen for 40 minutes
Hours: 18:00~24:00 (Closed on Sundays and holidays)
Please note that we do not accept external massage other than our hotel contracted service.

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Q: Do you have a cleaning service?

A: If you could bring your items at the reception by 10:00 in the morning, we will hand it over in the evening.
Closed on Sundays and during National holidays.

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Q: What should I do if I forget something at the hotel?

A: Please contact the hotel directly.
From the perspective of personal information protection, the hotel does not contact you directly.
If you make an inquiry and send a forgotten item, you will have to pay by Yamato.
Please note.

Q: What kind of facilities are available in the hotel?

A: These are the facilities in the hotel.
1F Restaurant “Hanamomi” / 2F Spa / 1F Parking lot / 1F PC corner / 2F Coin laundry / 1F Brochure corner / 3~9F Vending machine / 4F · 7F Ice machine / 2F Microwave

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Q: Is there a public bath?

A: There is a public bath for both men and women on 2F.
Usage hours are 16:00-25:00, 6:00-9:00.
Washing boxes (9 for men, 8 for women)
Please bring towels from your room.

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Q: Is there a vending machine?

A: Yes, there are vending machines selling soft drinks and alcoholic drinks on each floor from 3F to 9F.
There is also an ice machine on 4F・7F.

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Q: Is there a coin laundry?

A: Yes, there is a coin laundry in the hotel on 2F.
We installed four washing machines and four dryers. Detergent is automatically injected.

Q: What kind of breakfast do you provide?

A: We provide Japanese and Western style breakfast buffet

Please come with your breakfast ticket during the opening hours during 6:30-10:00 (Please come before 9:30).

More details　→　Breakfast / Restaurant

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Q: Can we have dinner in the hotel?

A: Our restaurant is only open for breakfast.

Our front staff could recommend you some places for dinner, please feel free to ask them anytime.

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Q: Is there a convenience store nearby?

A: There are convenience stores around the hotel (within 1 minute walking distance).
We will guide you at the front desk, please do not hesitate to ask us.

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Q: Any restaurants you would like to recommend?

A: Our staff are happy to recommend some local restaurants for you, please feel free to proceed to the front desk and ask for the recommendations.

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Q: How can I get information about sightseeing spots around the hotel?

A: We have information magazines about sightseeing spots and pamphlets of restaurants in the lobby, so please feel free to use it.
Also, the front staff will be happy to help you on your trip, so please do not hesitate to ask them.

More details　→　Things to do in Hiroshima / Sightseeing

Q: When did Hotel Hokke Club open?
A: The first hotel which is in front of Kyoto station opened in 1920. The concept of ‘one group one room’ is common nowadays. However, it was a creative idea for ideal hotel to provide a safe environment at that moment. As a business hotel pioneer, we receive compliments from businessmen, became popular for ladies, groups and families. Thanks to everyone’s support, we are going to have 100th anniversary in 2020.

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Q: Who can stay in your hotel?
A: Everyone is welcome to stay in our hotels.
Started from a business hotel, Hokke Club is to make your journey more enjoyable. We appreciate if you can give us opinions for better service.

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Q: Are there hotels nationwide?
A: There are 11 Hotel Hokke Club locations across the country. From the north, Sapporo, Hakodate, Nagaoka, Fujisawa, Kyoto, Osaka, Hiroshima, Fukuoka, Kumamoto, Oita, and Kagoshima.
There are five Almont hotels. We have locations in Tokyo, Sendai City, and Kyoto City. We have two stores in Naha City.
There are two Almont Inn locations. We are located in Tokyo’s Chuo Ward (Nihonbashi) and Fujisawa City.
We look forward to seeing you at the Hotel Hokke Club Group nationwide.

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Q: Is Almont Hotel under Hokke Club group?
A: Yes, Almont Hotel is under Hokke Club group. Almont Hotel Kyoto opened in December, 2012. In April 2020, Hotel Hokke Inn Tokyo Nihonbashi, Hotel Hokke Club Naha-Shintoshin rebranded as Almont Inn Nihonbashi, and Almont Hotel Naha-Omoromachi. Almont Hotel Nippori also opened in May 2021.
Aiming to be a hotel that the guests would like to come back again, we have been receiving good reviews.