Frequently asked questions

Frequently asked questions

FAQ

Here are the most frequently asked questions by our guests at Hotel Hokke Club Oita.
Please do not hesitate to contact us via the inquiry form below if cannot find an answer to your question.

About access to the hotel

Q: Where is the nearest station?

A: Our hotel is located about 8 minutes walk from JR Oita Station Funai Chuoguchi (North Gate).
The prefectural office and city hall are also located within walking distance. The location is very convenient for business and sightseeing.

It takes approximately 70 minutes by limousine bus “Air Liner” from Oita Airport.
Non-stop → Get off at the bus stop “Oita Ekimae”. It takes about 8 minutes walk from there.
Normal → Get off at the bus stop “Niagemachi”. It takes about 3 minutes walk from there.


Q: Is there a parking lot?

A: Yes, there is a multi-level parking lot with 30 slots working on a first-come-first-served basis.
Price per night: 800 yen
Car limitations: less than 2.05m in total width, less than 5.3m in total length
Car height 1.55m or less (24 slots), 2.05m or less. high roof vehicle (6 slots)
※ Reservations are not available.
※ In case of full occupancy or height limit, we will lead you to another affiliated parking lot or nearby coin parking lot.

More details → Parking lot

About reservation / check-in / service

Q: When will I make the payment?

A: You could pay at the hotel during check-in.
Additionnal charges (phone, cleaning, etc.) that occur during the stay have to be paid upon check-out.


Q: Can I pay with a credit card?

A: The following credit cards are available.
VISA / JCB / Diners Club / Master Card / American Express / UnionPay


Q: When is the check-in / check-out time?

A: Check-in time is 15:00 and check-out time is 10:00.


Q: Can I extend the check-out time?

A: We can accept late check-out until 15:00. Extension fees are as follows.
Until 11:00, 1,000 yen per person
Until 13:00, 30% of the basic accommodation fee
Until 17:00, 50% of the basic accommodation fee


Q: Can I send my luggage in advance to the hotel?

A: Yes, luggage storage in advance is available.
Please kindly fill in the reservation name of the person staying in the hotel.

2 Chome-1-1 Miyakomachi, Oita, Ōita Prefecture 870-0034
Hotel Hokke Club Oita front desk <Accommodation date / reservation name (full name)>

※ We do not accept items sent by cash on delivery.
※ We may refuse luggage concerning health and safety such as raw items.
※ Please send it in order to arrive on the day before check-in or on the day of arrival.
※ For more details, please contact the hotel by mail or by phone.


Q: Can I get a receipt at the hotel for online payment with credit card?

A: Unfortunately, we can not issue receipts for online payment with credit card.
Please check directly on the site you reserved. There is a page that explained how to get a receipt.
If you really need a receipt, please make the payment directly at the hotel.


Q: Is there a Takkyubin service?

A: Service by Kuroneko Yamato is available.
Please make the advance payment / cash on delivery documents at the front desk.
Please note that shipping at check-out time is also crowded, so please come as soon as your scheduled is decided. We could accept it even the day before.


Q: Is there a newspaper service?

A: We have morning newspaper available in the lobby on the first floor. Please feel free to read them.


Q: Can I get a best rate for booking on official website?

A: Yes, you can have a best rate on our homepage. Hotel Hokke Club Group guarantees the lowest price on the homepage.


Q: I haven’t received the confirmation email after reservation and the hotel hasn’t replied my inquiry email.
A: For those using the following address, please enable the reception of email from「@hokke.co.jp」.

NTT Docomo   Enable the reception of email
Object: 「docomo.ne.jp」

SoftBank   Enable the reception of email
Object:「softbank.ne.jp」「vodafone.ne.jp」「disney.ne.jp」「i.softbank.jp」

au   Enable the reception of email
Object:「ezweb.ne.jp」「biz.ezweb.ne.jp」「augps.ezweb.ne.jp」「ido.ne.jp」

Y!mobile(WILLCOM)   Enable the reception of email   Object:「pdx.ne.jp」「willcom.com」「wcm.ne.jp」

For Yahoo, Google and Web mail user, if you did not receive the email, please check your spam folder just in case the email got delivered there instead of your inbox.

For details of setting, please contact the mobile carrier (mobile phone company).

About the guest rooms

Q: What kind of facilities do you have in the room?
A: The facilities are as follows.
★ Simmons pocket coil mattresses ★ Duvet style bedding ★ Bright ceiling light ★ Writing desk (ideal for work and study)
★ LCD TV (26 inches) ★ Ion dryer ★ Washlet (bidet function)
★ Individual Air Conditioning ★ Empty refrigerator ★ Deodorant spray (Resesh), etc.

The following amenities are available in the room.
Toothbrush set / razor / hairbrush / cotton swab / shampoo / rinse / body soap / face & hand soap / face towel / body towel / bath towel / nightwear / slipper


Q: Can I talk to someone who are not staying at the hotel in the room?

A: For security purposes, non-hotel guests are not allowed to enter the hotel room, please kindly meet in the lobby. We are sorry for the inconvenience.


Q: Is there an internet connection available?

A: Free Internet connection is available in the room via wired LAN and Wi-Fi. (You can find LAN cable in the room.)

More details → Internet connection


Q: Do you have any rental items?

A: The following items could be rent at the front desk.
Please note that they are limited in numbers.

Iron, humidifier, sewing set, nail clipper, thermometer, ice pillow, bottle opener, wine opener, etc.


Q: Is there massage service available?

A: Massage service is available.
It will be 4000 yen for 40 minutes. Male and female massagers are available so please specify when making the reservation.
Closed on Sundays and during National holidays.


Q: Do you have a cleaning service?

A: Cleaning service is available at the front desk.
If you could bring your items at the reception by 10:00 in the morning, we will hand it over by 17:00 in the evening.
Closed on Sundays and during National holidays.

About the public bath

Q: What kind of facilities are available in the hotel?

A: These are the facilities in the hotel.
1F Front, Lobby, PC corner, Brochure corner, Toilet, Parking lot / 2F-9F Rooms, VOD ticket vending machine / 3, 5, 9, 10F Vending machine / 5F Ice machine / 10F Restaurant “Lotus” Spa, Coin laundry, Microwave


Q: Is there a public bath?

A: There is a public bath for both men and women on 10F.
Enjoy the time of healing by relaxing yourself in Komeiseki Onsen®「Okutsurogi no yu」which is Artificial hot spring「semi-natural」.
Usage hours are 15:30-25:00, 6:00-9:00.


Q: Is there a vending machine?

A: Yes, there are vending machines selling soft drinks and alcoholic drinks on 3・5・9・10F.
There is also an ice machine on 5F.


Q: Is there a coin laundry?

A: Yes, there is a laundry corner with washing machines and dryers on 10F.
It is 200 yen per time for using the washing machine and 100 yen per time for the dryer. Detergent is automatically injected.

About the breakfast

Q: What kind of breakfast do you provide?

A: We provide Japanese and Western style breakfast buffet
Please come during the opening hours during 6:30-10:00 (Please come before 9:30).

More details → Breakfast / Restaurant


Q: Can we have lunch in the hotel?

A: We have a lunch buffet (800 yen).
Closed on Sundays, Mondays and during National holidays.
There are daily menus, salad, prepared dishes, rice, bread, coffee, desserts, etc.
Operating hours are from 11:30 to 14:00 (L.O 13:30).
Please understand that we may be closed on Sundays and during New Year’s holidays.


Q: Can we have dinner in the hotel?

A: Unfortunately, we do not provide dinner. Sorry for the inconvenience.
For customers with groups of 15 people or more, please contact us directly.

Information around the hotel

Q: Is there a convenience store nearby?

A: There is a 7-Eleven behind the hotel.
There are many convenience stores within walking distance, so please ask us at the front desk.


Q: Any restaurants you would like to recommend?

A: Our staff are happy to recommend some local restaurants for you, please feel free to proceed to the front desk and ask for the recommendations.


Q: How can I get information about sightseeing spots around the hotel?

A: We have some brochures and maps about sightseeing spots in front of the elevator, so please feel free to use it.

About Hokke Club Group

Q: When did Hotel Hokke Club open?
A: The first hotel which is in front of Kyoto station opened in 1920. The concept of ‘one group one room’ is common nowadays. However, it was a creative idea for ideal hotel to provide a safe environment at that moment. As a business hotel pioneer, we receive compliments from businessmen, became popular for ladies, groups and families. Thanks to everyone’s support, we are going to have 100th anniversary in 2020.


Q: Who can stay in your hotel?
A: Everyone is welcome to stay in our hotels.
Started from a business hotel, Hokke Club is to make your journey more enjoyable. We appreciate if you can give us opinions for better service.


Q: How do I get to the hotel?
A: There are 12 Hotel Hokke Club locations across the country.
From the north, Sapporo, Hakodate, Sendai, Nagaoka, Fujisawa, Kyoto, Osaka, Hiroshima, Fukuoka, Kumamoto, Oita, and Kagoshima.
There are five Almont hotels. We have two stores in Sendai City, Tokyo’s Taito Ward (Asakusa), Kyoto City, and Naha City.
There are two Almont Inn locations. We are located in Tokyo’s Chuo Ward (Nihonbashi) and Fujisawa City.
We look forward to seeing you at the Hotel Hokka Club Group nationwide.


Q: Is Almont Hotel under Hokke Club group?
A: Yes, Almont Hotel is under Hokke Club group. Almont Hotel Kyoto opened in December, 2012. In April 2020, Hotel Hokke Club Asakusa, Hotel Hokke Inn Tokyo Nihonbashi, Hotel Hokke Club Naha-Shintoshin rebranded as Almont Hotel Asakusa, Almont Inn Nihonbashi, and Almont Hotel Naha-Omoromachi.
Aiming to be a hotel that the guests would like to come back again, we have been receiving good reviews.

System Requirements

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iOS standard
AndroidOS standard
1136×640 or above
Tablet iOS8 or above
Android4.4 or above
iOS standard
AndroidOS standard
1024×768 or above

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