Frequently asked questions

Frequently asked questions

FAQ

Here are the most frequently asked questions by our guests at Hotel Hokke Club Sapporo.
Please do not hesitate to contact us via the inquiry form below if cannot find an answer to your question.

About access to the hotel

Q: Where is the nearest station?
A: Please exit Sapporo station by using the South exit and proceed to the Clock Tower street. The Clock Tower street is on the right between “Times parking” and the left of “Tokyu department store” and “Himawari Sapporo station front tower shop”. There is Mitsubishi UFJ at the corner of the third signal. Our hotel is located after the third one. It is about 5 minutes walk from Sapporo station.


Q: Is there a parking lot?
A: There is no parking lot in the hotel. We will lead you to the nearby toll parking lot. Please contact the reception staff upon arrival.

About reservation / check-in / service

Q: When will I make the payment?
A: You could pay at the hotel during check-in. Additionnal charges (phone, cleaning, etc.) that occur during the stay have to be paid upon check-out.


Q: Can I pay with a credit card?
A: The following credit cards are available. VISA / JCB / Diners Club / Master Card / American Express / UnionPay / Alipay


Q: When is the check-in / check-out time?
A: Check-in time is 15:00 and check-out time is 10:00.


Q: Can I extend the check-out time?
A: We can accept late check-out until 15:00.
Extension fees will depend on the room type, so please contact us directly for the details.


Q: Can I send my luggage in advance to the hotel?
A: Yes, luggage storage in advance is available.

Address: 3 Chome Kita 2 Jonishi, Chuo Ward, Sapporo, Hokkaido 060-0002
Hotel Hokke Club Sapporo front desk <Accommodation date / reservation name (full name> Please kindly fill in the reservation name of the person staying in the hotel.
※ We may refuse luggage concerning health and safety such as raw items.
※ Please send it in order to arrive on the day before check-in or on the day of arrival.
※ For more details, please contact the hotel.


Q: Can I get a receipt at the hotel for online payment with credit card?
A: Unfortunately, we can not issue receipts for online payment with credit card. Please check directly on the site you reserved. There is a page that explained how to get a receipt. If you really need a receipt, please make the payment directly at the hotel.


Q: Is there a Takkyubin service?
A: Service by Kuroneko Yamato is available. Please make the advance payment / cash on delivery documents at the front desk. Please note that shipping at check-out time is also crowded, so please come as soon as your scheduled is decided. We could accept it even the day before.


Q: Is there a newspaper service?
A: Morning newspapers are available for reading on the 1F lobby (Hokkaido Shimbun, Nihon Keizai Shimbun, Nikkan Sports). We can deliver the morning newspaper to your room if you can apply at the reception by the day before (Charges will apply / Hokkaido Shimbun / Nihon Keizai Shimbun only).


Q: Can I get a best rate for booking on official website?
A: Yes, you can have a best rate on our homepage. Hotel Hokke Club Group guarantees the lowest price on the homepage (except travel agencies website).


Q: I haven’t received the confirmation email after reservation and the hotel hasn’t replied my inquiry email.
A: For those using the following address, please enable the reception of email from「@hokke.co.jp」.

NTT Docomo   Enable the reception of email
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Y!mobile(WILLCOM)   Enable the reception of email   Object:「pdx.ne.jp」「willcom.com」「wcm.ne.jp」「ymobile.ne.jp」

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For Yahoo, Google and Web mail user, if you did not receive the email, please check your spam folder just in case the email got delivered there instead of your inbox.

For details of setting, please contact the mobile carrier (mobile phone company).

About the guest rooms

Q: What kind of facilities do you have in the room?
A: ★Simmons pocket coil mattresses ★Duvet bedding (feather quilt)
★Bright ceiling lights ★Writing desk (suitable for work and study)
★LCD TV ★Ionic hair dryer ★Washlet (bidet function)
★Individual air conditioner with negative ions ★Air purifier with humidification function ★Empty refrigerator ★spray deodorant(Seisuika) and etc.

The following amenities are available in the room.
Toothbrush set / razor / hairbrush / cotton swab / shampoo / rinse / body soap / face & hand soap / face towel / bath towel / nightwear / slipper


Q: Can I talk to someone who are not staying at the hotel in the room?
A: For security purposes, non-hotel guests are not allowed to enter the hotel room, please kindly meet in the lobby. We are sorry for the inconvenience.


Q: Is there an internet connection available?
A: Free Internet connection is available in the room via wired LAN and Wi-Fi. (You can find LAN cable in the room.)

More details → Internet connection


Q: Do you have any rental items?
A: The following items could be rent at the front desk.
Please note that there are limited in number.

Blanket, iron, sewing set, nail clipper, bottle opener, umbrellas (for sale also), desk lamp, icenon, thermometer, reading glasses.


Q: Is there massage service available?
A: There is massage available (4700 yen for 40 minutes). Please contact us for more details.
Reception time is until 1am.
Please note that we do not accept external massage other than our hotel contracted service.


Q: Do you have a cleaning service?
A: If you could bring your items at the reception by 10:00 in the morning, we will hand it over at 17:00 on the evening. (Closed on Sundays, National holidays and during long holidays).

About the public bath

Q: What kind of facilities are available in the hotel?
A: These are facilities in the hotel.
B2F Restaurant “Lotus” / B2F Men’s bath / B2F Coin laundry / 1F PC corner / B1F Brochure corner / 1F AED (Automated external defibrillator) / 2 to 10F Vending machines (Alcohol is only available on some floors) / 2F Ice machine / 2F Microwave.


Q: Is there a public bath?
A: There is a public bath for both men and women on B2F.
Enjoy the time of healing by relaxing yourself in Komeiseki Onsen®「Kane no yu」which is Artificial hot spring「semi-natural」.
Usage hours are 16:00-26:00, 6:00-9:00.


Q: Is there a vending machine?
A: There are vending machines on all floors from A2F to 10F. Alcohol is only available on some floors. There is also an ice machine on 2F.


Q: Is there a coin laundry?
A: Yes, there is a coin laundry in the hotel on B2F.
We installed two washing machine and dryer. Detergent is automatically injected.

About the breakfast

Q: What kind of breakfast do you provide?
A: We provide Japanese and western style breakfast buffet.
Please come with your breakfast ticket during the opening hours during 6:30-10:00 (Please come before 9:30).

More details → Breakfast / Restaurant


Q: Can we have dinner in the hotel?
A: Our restaurant is only open for breakfast.
Our front staff could recommend you some places for dinner, please feel free to ask them anytime.


Q: Can we have lunch in the hotel?
A: Unfortunately, we do not provide lunch and dinner. Sorry for the inconvenience.

Information around the hotel

Q: Is there a convenience store nearby?
A: There are 2 convenience stores around the hotel (within 1-2 minutes walking distance).
We will guide you at the front desk, please do not hesitate to ask us.


Q: Any restaurants you would like to recommend?
A: Our staff are happy to recommend some local restaurants for you, please feel free to proceed to the front desk and ask for the recommendations.


Q: How can I get information about sightseeing spots around the hotel?
A: We have have a sightseeing corner next to the front desk on the fist floor. We provide brochures, free papers, magazines, etc., so please feel free to use it.
Also, the front staff will be happy to help you on your trip, so please do not hesitate to ask them.

More details → How to spend time in Sapporo / Sightseeing spots

About Hokke Club Group

Q: When did Hotel Hokke Club open?
A: The first hotel which is in front of Kyoto station opened in 1920. The concept of ‘one group one room’ is common nowadays. However, it was a creative idea for ideal hotel to provide a safe environment at that moment. As a business hotel pioneer, we receive compliments from businessmen, became popular for ladies, groups and families. Thanks to everyone’s support, we are going to have 100th anniversary in 2020.


Q: Who can stay in your hotel?
A: Everyone is welcome to stay in our hotels.
Started from a business hotel, Hokke Club is to make your journey more enjoyable. We appreciate if you can give us opinions for better service.


Q: How do I get to the hotel?
A: There are 12 Hotel Hokke Club locations across the country.
From the north, Sapporo, Hakodate, Sendai, Nagaoka, Fujisawa, Kyoto, Osaka, Hiroshima, Fukuoka, Kumamoto, Oita, and Kagoshima.
There are five Almont hotels. We have two stores in Sendai City, Tokyo’s Taito Ward (Asakusa), Kyoto City, and Naha City.
There are two Almont Inn locations. We are located in Tokyo’s Chuo Ward (Nihonbashi) and Fujisawa City.
We look forward to seeing you at the Hotel Hokka Club Group nationwide.


Q: Is Almont Hotel under Hokke Club group?
A: Yes, Almont Hotel is under Hokke Club group. Almont Hotel Kyoto opened in December, 2012. In April 2020, Hotel Hokke Club Asakusa, Hotel Hokke Inn Tokyo Nihonbashi, Hotel Hokke Club Naha-Shintoshin rebranded as Almont Hotel Asakusa, Almont Inn Nihonbashi, and Almont Hotel Naha-Omoromachi.
Aiming to be a hotel that the guests would like to come back again, we have been receiving good reviews.

System Requirements

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iOS standard
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