Frequently asked questions

Frequently asked questions

FAQ

Here are the most frequently asked questions by our guests at Hotel Hokke Club Kumamoto.
Please do not hesitate to contact us via the inquiry form below if cannot find an answer to your question.

About access to the hotel

Q: Where is the nearest station?

A: From JR Kumamoto Station, it takes about 7 minutes by tramway or bus.
≪From JR Kumamoto Station to the hotel by tramway≫
・From Kumamoto Station, please take the train bound for [Kenguncho] (A line) and get off at “Keitokukomae”.
The hotel is located along the track 50m after (about 2 minutes walk).
≪From JR Kumamoto Station to the hotel by bus≫
・From Kumamoto Station, please take the bus bound for [Kotsu Center] and get off at “Kawaramachi”.
The hotel will be right in front of you.
If you are using a smartphone, we will guide you to the hotel.

■ From Aso Kumamoto Airport
Please take the limousine bus bound for Kumamoto Station and get off at【Kawaramachi】. The bus stop is next to the hotel.


Q: Is there a parking lot?

A: Yes, there is a parking lot with 40 slots working on a first-come-first-served basis.
Price per night: 1080 yen
Since it is a flat parking lot, customers with high car could also use it.
※ Reservations are not available.
※ We will keep your car key at the front desk.
※ In case of full occupancy or if you can not leave your key, we will lead you to a nearby coin parking lot.

About reservation / check-in / service

Q: When will I make the payment?

A: You could pay at the hotel during check-in.
Additionnal charges (phone, cleaning, etc.) that occur during the stay have to be paid upon check-out.


Q: Can I pay with a credit card?

A: The following credit cards are available.
VISA / JCB / Diners Club / Master Card / American Express / UnionPay


Q: When is the check-in / check-out time?

A: Check-in time is 15:00 and check-out time is 10:00.


Q: Can I extend the check-out time?

A: We can accept late check-out until 15:00. Please contact the hotel for rates.


Q: Can I send my luggage in advance to the hotel?

A: Yes, luggage storage in advance is available.
20-1 Toricho, Chuo Ward, Kumamoto, Kumamoto Prefecture 860-0013
Hotel Hokke Club Kumamoto front desk <Accommodation date / reservation name (full name)>
Please kindly fill in the reservation name of the person staying in the hotel.
※ We may refuse luggage concerning health and safety such as raw items.
※ Please send it in order to arrive on the day before check-in or on the day of arrival.
※ For more details, please contact the hotel.


Q: Can I get a receipt at the hotel for online payment with credit card?

A: Unfortunately, we can not issue receipts for online payment with credit card.
Please check directly on the site you reserved. There is a page that explained how to get a receipt.
If you really need a receipt, please make the payment directly at the hotel.


Q: Is there a Takkyubin service?

A: Service by Kuroneko Yamato is available.
Please make the advance payment / cash on delivery documents at the front desk.
Please note that shipping at check-out time is also crowded, so please come as soon as your scheduled is decided. We could accept it even the day before.


Q: Is there a newspaper service?

A: We have morning newspaper available at the front desk on the first floor. Please feel free to read them.


Q: Can I get a best rate for booking on official website?

A: Yes, you can have a best rate on our homepage. Hotel Hokke Club Group guarantees the lowest price on the homepage.


Q: I haven’t received the confirmation email after reservation and the hotel hasn’t replied my inquiry email.
A: For those using the following address, please enable the reception of email from「@hokke.co.jp」.

NTT Docomo   Enable the reception of email
Object: 「docomo.ne.jp」

SoftBank   Enable the reception of email
Object:「softbank.ne.jp」「vodafone.ne.jp」「disney.ne.jp」「i.softbank.jp」

au   Enable the reception of email
Object:「ezweb.ne.jp」「biz.ezweb.ne.jp」「augps.ezweb.ne.jp」「ido.ne.jp」

Y!mobile(WILLCOM)   Enable the reception of email   Object:「pdx.ne.jp」「willcom.com」「wcm.ne.jp」

For Yahoo, Google and Web mail user, if you did not receive the email, please check your spam folder just in case the email got delivered there instead of your inbox.

For details of setting, please contact the mobile carrier (mobile phone company).

About the guest rooms

Q: What kind of facilities do you have in the room?

A: The facilities are as follows.
★ Pocket Coiled Bed ★ Duvet Style Bedding ★ Bright Ceiling Light ★ Writing Desk (suitable for Work and Study) ★ LCD TV ★ Ion Dryer ★ Washlet (bidet function) ★ Individual Air Conditioning ★ Empty refrigerator ★ Deodorant spray.

The following amenities are available in the room.
Toothbrush set / razor / hairbrush / cotton swab / shampoo / rinse / body soap / face & hand soap / face towel / bath towel / nightwear / slipper


Q: Can I talk to someone who are not staying at the hotel in the room?

A: For security purposes, non-hotel guests are not allowed to enter the hotel room, please kindly meet in the lobby. We are sorry for the inconvenience.


Q: Is there an internet connection available?

A: Free Internet connection is available in the room via wired LAN and Wi-Fi. (You can find LAN cable in the room.)

More details → Internet connection


Q: Do you have any rental items?

A: The following items could be rent at the front desk.
Please note that they are limited in numbers.
Humidifier equipped with air purifier, iron, sewing set, nail clipper


Q: Is there massage service available?

Whole body massage is available (2200 yen for 20 minutes / 4300 yen for 40 minutes / 6500 yen for 60 minutes)
The final reception time is 1:30am.
Please note that we do not accept external massage other than our hotel contracted service.


Q: Do you have a cleaning service?

A: If you could bring your items at the reception by 10:00 in the morning, we will hand it over by 18:00 in the evening.
Closed on Sundays and during National holidays.

About the public bath

Q: What kind of facilities are available in the hotel?

A: These are the facilities in the hotel.
9F Restaurant “Kiyomasako” / 3F Spa / 1F PC corner, Brochure corner
3F Coin laundry / 3F Vending machine, Ice machine, Microwave
1F AED (Automated external defibrillator)


Q: Is there a public bath?

A: There is a public bath for both men and women on 3F.
Enjoy the time of healing by relaxing yourself in Komeiseki Onsen®「Wagokoro no yu」which is Artificial hot spring「semi-natural」.
Usage hours are 16:00-25:00, 6:00-9:00.
Please understand that the number of washing boxes is limited (5 for men and 4 for women).


Q: Is there a vending machine?

A: Yes, there are vending machines selling soft drinks and alcoholic drinks on 3F.


Q: Is there a coin laundry?

A: Yes, there is a coin laundry in the hotel on 3F.
We installed 2 washing machines and 2 dryers. Detergent is automatically injected.


Q: Is there an ice machine?

A: There is an ice machine on 3F near the vending machine corner. Ice bucket is provided inside the refrigerator in the room.

About the breakfast

Q: What kind of breakfast do you provide?

A: We provide Japanese and Western style breakfast buffet
Please come with your breakfast ticket during the opening hours during 6:30-10:00 (Please come before 9:30).

More details → Breakfast / Restaurant


Q: Can we have dinner in the hotel?

A: Our restaurant is only open for breakfast.
Our front staff could recommend you some places for dinner, please feel free to ask them anytime.


Q: Can we have lunch in the hotel?

A: Unfortunately, we do not provide lunch and dinner. Sorry for the inconvenience.

Information around the hotel

Q: Is there a convenience store nearby?

A: There are many convenience stores around the hotel (within 5 minutes walking distance).
We will guide you at the front desk, please do not hesitate to ask us.


Q: Any restaurants you would like to recommend?

A: Our staff are happy to recommend some local restaurants for you, please feel free to proceed to the front desk and ask for the recommendations.


Q: How can I get information about sightseeing spots around the hotel?

A: We have information magazines about sightseeing spots and pamphlets of restaurants in the lobby, so please feel free to use it.
Also, the front staff will be happy to help you on your trip, so please do not hesitate to ask them.
More details → Things to do in Kumamoto / Sightseeing

About Hokke Club Group

Q: When did Hotel Hokke Club open?
A: The first hotel which is in front of Kyoto station opened in 1920. The concept of ‘one group one room’ is common nowadays. However, it was a creative idea for ideal hotel to provide a safe environment at that moment. As a business hotel pioneer, we receive compliments from businessmen, became popular for ladies, groups and families. Thanks to everyone’s support, we are going to have 100th anniversary in 2020.


Q: Who can stay in your hotel?
A: Everyone is welcome to stay in our hotels.
Started from a business hotel, Hokke Club is to make your journey more enjoyable. We appreciate if you can give us opinions for better service.


Q: How do I get to the hotel?
A: There are 12 Hotel Hokke Club locations across the country.
From the north, Sapporo, Hakodate, Sendai, Nagaoka, Fujisawa, Kyoto, Osaka, Hiroshima, Fukuoka, Kumamoto, Oita, and Kagoshima.
There are five Almont hotels. We have two stores in Sendai City, Tokyo’s Taito Ward (Asakusa), Kyoto City, and Naha City.
There are two Almont Inn locations. We are located in Tokyo’s Chuo Ward (Nihonbashi) and Fujisawa City.
We look forward to seeing you at the Hotel Hokka Club Group nationwide.


Q: Is Almont Hotel under Hokke Club group?
A: Yes, Almont Hotel is under Hokke Club group. Almont Hotel Kyoto opened in December, 2012. In April 2020, Hotel Hokke Club Asakusa, Hotel Hokke Inn Tokyo Nihonbashi, Hotel Hokke Club Naha-Shintoshin rebranded as Almont Hotel Asakusa, Almont Inn Nihonbashi, and Almont Hotel Naha-Omoromachi.
Aiming to be a hotel that the guests would like to come back again, we have been receiving good reviews.

System Requirements

Q: Any browsers would you like to recommend?
A: We would like to recommend the following browsers for better viewing experience.
※Depending on your OS or browser settings, you may not be able to view it even using the recommended browser.
■About the OS, browser and resolution

OS Browser Resolution(Display size)
Computer Windows7 or above Internet Explorer11 or above
Microsoft Edge
Firefox the latest version
Chrome the latest version
1024×768 or above
Smartphone iOS8 or above
Android4.4 or above
iOS standard
AndroidOS standard
1136×640 or above
Tablet iOS8 or above
Android4.4 or above
iOS standard
AndroidOS standard
1024×768 or above

■About plug-in
In order to display and print PDF files such as pamphlets and coupons, the Adobe Acrobat Reader plug-in is required. We would like to suggest you download the Adobe Acrobat Reader on their official website.
Adobe Acrobat Reader Install

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